Lead Digital Workplace Operations at AIG, overseeing technologies and enhancing employee experience. Collaborate across teams and ensure operational readiness in a multi-vendor environment.
Responsibilities
Provide operational oversight for all Digital Workplace technologies
Establish and maintain positive engagement and communications with stakeholders
Collaborate closely with Executive Support teams
Maintain on-call availability to oversee and drive support teams
Implement strategies for exceptional Tech Bar/walk-up support
Drive high-quality service delivery from third-party partners
Advocate adherence to change, incident and problem management principles
Monitor operational performance metrics and identify opportunities for efficiency
Requirements
7–10 years in IT operations or digital workplace environments
3+ years in a leadership role
Strong knowledge of core Digital Workplace technologies
Experience managing and collaborating with third-party service providers
Strong track record of operational readiness and stability
Exceptional troubleshooting and analytical skills
Excellent communication skills both verbal and written
Proven ability to work collaboratively across teams
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