Director of Development Operations ensures operational excellence for philanthropic efforts. Managing systems and processes that support fundraising and campaign initiatives across the organization.
About the role
- Lead Digital Workplace Operations at AIG, overseeing technologies and enhancing employee experience. Collaborate across teams and ensure operational readiness in a multi-vendor environment.
Responsibilities
- Provide operational oversight for all Digital Workplace technologies
- Establish and maintain positive engagement and communications with stakeholders
- Collaborate closely with Executive Support teams
- Maintain on-call availability to oversee and drive support teams
- Implement strategies for exceptional Tech Bar/walk-up support
- Drive high-quality service delivery from third-party partners
- Advocate adherence to change, incident and problem management principles
- Monitor operational performance metrics and identify opportunities for efficiency
Requirements
- 7–10 years in IT operations or digital workplace environments
- 3+ years in a leadership role
- Strong knowledge of core Digital Workplace technologies
- Experience managing and collaborating with third-party service providers
- Strong track record of operational readiness and stability
- Exceptional troubleshooting and analytical skills
- Excellent communication skills both verbal and written
- Proven ability to work collaboratively across teams
- Experience managing third-party vendors
- Familiarity with incident management processes
Benefits
- Competitive benefits
- Health, wellbeing and financial security focus
- Professional development opportunities
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