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Gram GroupHead of Digital Products, AI
Head of Digital Products & AI leading Gram’s digital transformation by enhancing ecommerce and ERP systems. Utilizing data - driven strategies and AI to optimize operations and growth.
About the role
- Devise and lead workshops with key stakeholders to understand current workflows and key pain points
- Design desired future state of entire departmental functions (Finance, GTM, HR, Marketing, Legal, etc.), consisting of human-AI agent teams
- Detail future state: How humans and agents will collaborate to achieve departmental objectives
- Create governance structures for human-agent collaboration, defining where human oversight remains critical
- Work cross-functionally to identify pre-requisites to achieve transformation
- Design interim solutions that create departmental impact today whilst advancing the shift to fully agentic operations
- Develop detailed 12 month transformation roadmaps with clear milestones for achieving full departmental future state
- Define technical requirements for agent autonomy including decision-making frameworks, risk management systems, and escalation triggers
- Prioritise then construct business cases for solutions, articulating strategic rationale, expected benefits, and quantified ROI
- Establish success metrics and KPIs for measuring agentic transformation progress
- Work with AI Solution Engineers to build, test and deploy prioritised solutions
- Oversee the scaling of AI solutions within targeted operational teams and workflows, ensuring minimal disruption and maximum adoption
- Support adoption by working closely with AI Enablement lead to to create training materials, deliver workshops, and provide ongoing support
- Implement key performance indicators (KPIs) and robust tracking mechanisms to measure the impact and ROI of deployed AI solutions.
Requirements
- 5+ years in strategy consulting or AI startups, within high-growth technology environments.
- Demonstrable experience of working with stakeholders to build and deliver an end to end AI strategy, transforming the performance of an overall business, team or workflow
- Proven experience working with and managing technical colleagues eg., AI Solution Engineers
- Highly strategic thinker: strong in conceptual problem solving, and able to reimagine status quo
- Highly structured thinker: able to break down ambiguous goals into concrete plans, timelines, and deliverables.
- Proven ability to execute complex, cross-functional initiatives with limited oversight and high accountability including managing workstreams, coordinating stakeholders, and measuring impact
- Strong written and verbal communicator; able to convey updates, impact, and insights clearly and credibly to senior audiences.
- A practical, business-oriented approach — you're motivated by tangible outcomes, not just theoretical improvement.
- Thrives in a collaborative, high-autonomy environment where the job is to “make it happen.
Benefits
- Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - we collaborate in the office 3 days per week
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Team fun - weekly socials, company wide events and office snacks!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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