Customer Success Professional at WRITER managing deployment and activation across customer portfolios. Engaging deeply to drive AI investment success and measurable outcomes in enterprise settings.
About the role
- AI Strategy and Transformation Lead at Multiverse focusing on strategic planning and execution in AI transformation. Collaborating across departments to enhance performance through human-AI teamwork.
Responsibilities
- Devise and lead workshops with key stakeholders to understand current workflows and key pain points
- Design desired future state of entire departmental functions (Finance, GTM, HR, Marketing, Legal, etc.), consisting of human-AI agent teams
- Detail future state: How humans and agents will collaborate to achieve departmental objectives
- Create governance structures for human-agent collaboration, defining where human oversight remains critical
- Work cross-functionally to identify pre-requisites to achieve transformation
- Design interim solutions that create departmental impact today whilst advancing the shift to fully agentic operations
- Develop detailed 12 month transformation roadmaps with clear milestones for achieving full departmental future state
- Define technical requirements for agent autonomy including decision-making frameworks, risk management systems, and escalation triggers
- Prioritise then construct business cases for solutions, articulating strategic rationale, expected benefits, and quantified ROI
- Establish success metrics and KPIs for measuring agentic transformation progress
- Work with AI Solution Engineers to build, test and deploy prioritised solutions
- Oversee the scaling of AI solutions within targeted operational teams and workflows, ensuring minimal disruption and maximum adoption
- Support adoption by working closely with AI Enablement lead to to create training materials, deliver workshops, and provide ongoing support
- Implement key performance indicators (KPIs) and robust tracking mechanisms to measure the impact and ROI of deployed AI solutions.
Requirements
- 5+ years in strategy consulting or AI startups, within high-growth technology environments.
- Demonstrable experience of working with stakeholders to build and deliver an end to end AI strategy, transforming the performance of an overall business, team or workflow
- Proven experience working with and managing technical colleagues eg., AI Solution Engineers
- Highly strategic thinker: strong in conceptual problem solving, and able to reimagine status quo
- Highly structured thinker: able to break down ambiguous goals into concrete plans, timelines, and deliverables.
- Proven ability to execute complex, cross-functional initiatives with limited oversight and high accountability including managing workstreams, coordinating stakeholders, and measuring impact
- Strong written and verbal communicator; able to convey updates, impact, and insights clearly and credibly to senior audiences.
- A practical, business-oriented approach — you're motivated by tangible outcomes, not just theoretical improvement.
- Thrives in a collaborative, high-autonomy environment where the job is to “make it happen.
Benefits
- Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - we collaborate in the office 3 days per week
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Team fun - weekly socials, company wide events and office snacks!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success professional driving AI adoption through deployment and activation success with enterprise clients. Collaborating to translate use cases into measurable outcomes with WRITER's AI solutions.
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