About the role

  • Develop and deploy AI-powered tools to automate customer support and improve efficiency
  • Build and implement end-to-end AI solutions using Python, focusing on LLMs, agentic systems and Retrieval-Augmented Generation (RAG)
  • Write, test and refine sophisticated prompts for various state-of-the-art LLMs to invoke desired behaviour and ensure system correctness
  • Collaborate with cross-functional teams to ensure large scale process optimization
  • Ensure robust stability and reliability in all implemented solutions
  • Track emerging technologies and industry trends to keep solutions current
  • Build end-to-end AI solutions from proof of concept to scalable product
  • Implement AI-based solutions across CyberCare processes to improve customer support for 170+ countries

Requirements

  • Strong proficiency in Python (experience in RESTful API development would be an advantage)
  • Experience in evaluating Gen AI/NLP systems
  • Proficiency with LLMs and RAG systems
  • Knowledge of prompt engineering techniques, track record of writing effective prompts
  • Good understanding in SQL
  • Familiarity with DevOps practices and tools like Git, Jira, and Docker
  • Strong problem-solving abilities and exceptional attention to detail
  • Independence and problem ownership
  • Basic understanding of Linux
  • Experience with agentic systems would be a strong advantage

Benefits

  • Career development training - Internal and external events, online training, conferences, books
  • Health benefits - Private health insurance, online workouts or an on-site free gym 24/7, consultations, mental health programs, health wallet
  • Workplace Flex - Vilnius and Kaunas offices with option to work from home two days a week (Tuesdays and Thursdays); remote work up to 30 days per year
  • Technologies and equipment - Latest technology, software, gadgets, Nord Security and Saily products
  • Company events - Regular internal events, quarterly team buildings, OKRs events, workshops & workation trips
  • Office perks & public transportation - Fully stocked kitchens, snacks, drinks, pet friendly offices, discounted public transportation
  • Time off - Additional time off for rest, anniversaries, or special moments
  • Bonus and discounts - Discount offers for health, sport, food/drinks, leisure, home/auto services, referral bonuses
  • Gross salary 3300 - 6000 EUR/month

Job title

AI/ML Engineer

Job type

Experience level

Mid levelSenior

Salary

€3,300 - €6,000 per month

Degree requirement

No Education Requirement

Location requirements

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