Associate Business Analyst supporting business analysis activities and assisting in developing business requirements. Collaborating with senior analysts to learn best practices.
About the role
- AI Analyst role in Zurich's Commercial Insurance, embedding Cytora's AI platform for data-driven underwriting decisions. Collaborating with teams to enhance risk assessment and operational effectiveness.
Responsibilities
- Configure and maintain Zurich’s deployment of the Cytora platform, ensuring seamless data ingestion and model performance across lines of business.
- Partner with Cytora, IT, and data engineering teams to integrate risk insights into core Zurich systems and workflows.
- Support the calibration of AI models to align with Zurich’s underwriting appetite and risk framework.
- Collaborate with business teams to translate their needs into clear data specifications
- Work closely with international stakeholders to adapt Cytora configurations, prompts and data schemas for country-specific requirements
- Support new implementation projects using the Cytora platform
- Maintain and extend data schemas to ensure they capture all relevant data required by business teams.
- Monitor and evaluate the accuracy and business impact of Cytora’s AI models.
- Work with data teams to improve data quality, enrichment processes, and feature engineering for AI models.
- Act as a bridge between underwriting, data, and IT to ensure consistent understanding of AI outputs and use cases.
- Provide training and guidance to underwriters and analysts on using Cytora’s AI capabilities effectively.
- Support Zurich’s AI adoption strategy and contribute to global best practices in digital underwriting.
Requirements
- Bachelor’s degree in related disciplines to Insurance, Financial Services, Business Analytics
- 3+ years of working experience in a Business Analyst, Insurance Operations or Data Analyst role
- Passion about AI enablement with hands-on exploratory experience with LLMs or AI driven platforms (like Cytora) in personal or work projects
- Proven structured business, data analysis and problem-solving skills paired with a business acumen
- Hands-on, open-minded and solution oriented, willing to test, learn, and iterate quickly
- Excellent stakeholder engagement and communication skills.
- Proficiency in English, along with at least one or more other languages.
Benefits
- To support your work-life balance, we have adopted a flexible working model.
- Over 300 euros to set up your home office and additional monthly home office allowance.
- Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
- Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
- Life and accident insurance.
- Collective Life retirement Plan
- 2000 referral bonus if you bring other talented people like you to the company.
- Special banking and insurance conditions plus Exclusive Employees discounts.
- Functional diversity benefits.
- Different social clubs such as hiking, investment, beach volley and many more.
- Stock options and mortgage benefits.
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