Accounting Services Representative for National Collections team responding to e-mail requests and working with customers to ensure good collection performance. Preparing files, analyzing accounts, and applying payments received from agencies.
Responsibilities
Respond to e-mail requests from our external collection agencies.
Work with our customers to ensure good collection performance on their side.
Provide documentation to assist them.
Prepare internal collection files.
Analyze accounts to ensure that the file should be sent to collections.
Apply payments received from agencies in our various systems.
Work on reports to update our database.
Contact customers to offer settlement options.
Requirements
Agility to work with multiple systems.
Autonomy, dynamism and good communication skills.
Good analytical skills and attention to detail.
Experience in a collection team.
Quality customer service.
Bilingualism (French and English) - Need to interact on a regular basis with colleagues across the country.
No Canadian work experience required but must have authorization to work in Canada.
Benefits
Inspiring leaders and colleagues who will lift you up and help you grow
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
A Community Impact program, because what you care about is a part of what makes you different.
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