Customer Success Manager maximizing value for NuBreed Hotels' clients by managing enquiries and driving event revenue. Collaborating with teams to enhance client experiences and reporting performance metrics.
Responsibilities
Act as the principal contact point for clients
Manage group booking enquiries and drive event revenue
Collaborate with marketing, operations, customer service teams
Update CRM system and attend client events to build relationships
Requirements
Mid-level experience in customer account management
Excellent communication and interpersonal skills
Ability to work collaboratively across teams
Experience in CRM systems and event management
Strong analytical skills for performance reporting
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