Account Manager at iyzico managing customer relations and providing payment services for businesses. Focused on building long-term relationships and ensuring customer satisfaction in e-commerce.
Responsibilities
Ability to drive successful projects with a wide range of people at all decision-making levels
Engaging with customers via telephone, email and face to face meetings
Building long lasting relationships with senior management of customers
Representing the company successfully by establishing strong communication with his/her customers
Identifying customer needs and offering suitable solutions (financial / operational / technical) for them
Making regular field visits to follow up the voice of customers and the market closely
Ensuring the highest level of customer satisfaction
Create a business plan for the sectors for which it is responsible and quickly pass on actions
To develop effective communication with business partners and to gain projects with business development activities
Efficiently managing all customer related processes using internal and external elements
Providing the necessary contribution for the measurement and improvement of the key account satisfaction and the image of the establishment
Providing the communication network coordination between the customer and the company
Ensuring that proposals and contracts are prepared in time, without errors, in accordance with customer demands and needs
Requirements
Graduating from relevant departments of universities
Minimum 3-4 years experience in a similar position
Experience with e-commerce , retail and payment systems would be an advantage
Fluency in English
Knowing technology concepts well, developing customer needs and positioning the right products and solutions
Customer-focused, strong communication, business tactics, and planning competence
The successful candidate will be an analytically driven team player who is motivated by an entrepreneurial, fast-paced and highly collaborative environment
Tend to teamwork, able to cope with stress
Experience in solving analytical problems
Diction is smooth, written and verbal communication is strong
Benefits
A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.
An iyzicoMate is assigned to help you with anything you may need on your onboarding
A detailed orientation program designed for you to fully grasp the iyzico culture
Meal & Internet Allowance
Transportation Allowance
A gift voucher to meet tech needs and ergonomic workspace at home
Macbook (and monitor if needed)
Employee support program: free psychological counseling, legal advice, financial advice etc.
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