About the role

Account Manager strategically managing client portfolios for leading search intelligence platform. Focused on customer retention, growth, and building client relationships.

Responsibilities

Ownership of small, medium and enterprise customers, totalling $1.5-2million in ARR.
Deliver retention in excess of 90% each financial quarter for renewing clients in your allocated book of business (25 - 30 customers)
Working across various verticals, with both clients direct and agencies at several levels (including C suite) to understand both overt and discreet needs.
An ability to foster and build strategic relationships to understand and record Adthena’s impact on outcomes and results. To ensure ongoing satisfaction to aid in the renewal of engagements.
Work closely with internal stakeholders (CS, Product, Finance) on renewal strategy
Build relationships with senior and economic stakeholders
Identify risks and opportunities by customer
Create and execute recovery plans for clients who are deemed at risk
Produce and present business reviews
Plan and execute strategic growth plans for existing client base
Negotiate commercials and terms of engagement
Monitor client health and forecast retention rates
Ensuring client awareness of product innovations and services available

4+ years of experience in Account Management, preferably in a SaaS environment
Strong commercial understanding, negotiation and objection handling skills
Proven ability to hit upsell / retention KPI’s and nurture Customers long term
Strong communication skills, both verbal and written
Ability to engage with senior stakeholders, including C-Level
Ability to think on their feet, problem solve creatively and build compelling business cases
Strong fact-finding, active listening and discovery skills
Attention to detail with a sense of urgency and accountability
CRM management
Experience working across a large and varied portfolio of clients
Previous experience in relationship management
Management of renewal cycle and commercial negotiations
Comfortable working with data, with the ability to identify trends and make insight-driven recommendations

Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
Award-Winning Product: Best AI Search Software Solution, Global Search Award 2024
Trust-Based Vacation: Take as much time off as you need, when you need it.
Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
Flexible Work: Work how and where you do your best, with full autonomy over your day.
Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.
Private Medical Insurance: Fully covered health care.
Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
Home Office Stipend: $200 for your ideal remote setup.
Swag Welcome Gift: $50 credit to grab some merch.
Birthday Day Off: Celebrate your special day.
Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info.
Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.