CI
Cookie InformationMulti-Specialty Account Manager
Account Manager leading promotion of psychiatry portfolio for Lundbeck. Utilizing clinical knowledge and sales strategies to drive performance and build customer relationships.
About the role
- Ownership of small, medium and enterprise customers, totalling $1.5-2million in ARR.
- Deliver retention in excess of 90% each financial quarter for renewing clients in your allocated book of business (25 - 30 customers)
- Working across various verticals, with both clients direct and agencies at several levels (including C suite) to understand both overt and discreet needs.
- An ability to foster and build strategic relationships to understand and record Adthena’s impact on outcomes and results. To ensure ongoing satisfaction to aid in the renewal of engagements.
- Work closely with internal stakeholders (CS, Product, Finance) on renewal strategy
- Build relationships with senior and economic stakeholders
- Identify risks and opportunities by customer
- Create and execute recovery plans for clients who are deemed at risk
- Produce and present business reviews
- Plan and execute strategic growth plans for existing client base
- Negotiate commercials and terms of engagement
- Monitor client health and forecast retention rates
- Ensuring client awareness of product innovations and services available
Requirements
- 4+ years of experience in Account Management, preferably in a SaaS environment
- Strong commercial understanding, negotiation and objection handling skills
- Proven ability to hit upsell / retention KPI’s and nurture Customers long term
- Strong communication skills, both verbal and written
- Ability to engage with senior stakeholders, including C-Level
- Ability to think on their feet, problem solve creatively and build compelling business cases
- Strong fact-finding, active listening and discovery skills
- Attention to detail with a sense of urgency and accountability
- CRM management
- Experience working across a large and varied portfolio of clients
- Previous experience in relationship management
- Management of renewal cycle and commercial negotiations
- Comfortable working with data, with the ability to identify trends and make insight-driven recommendations
Benefits
- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award-Winning Product: Best AI Search Software Solution, Global Search Award 2024
- Trust-Based Vacation: Take as much time off as you need, when you need it.
- Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $50 credit to grab some merch.
- Birthday Day Off: Celebrate your special day.
- Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info.
- Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
CI
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