Account Manager responsible for selling Optiv security services and tech solutions in Texas. Building relationships and strategic account management for cybersecurity risk mitigation with Fortune 1000 clients.
About the role
- Account Manager strategically managing client portfolios for leading search intelligence platform. Focused on customer retention, growth, and building client relationships.
Responsibilities
- Ownership of small, medium and enterprise customers, totalling $1.5-2million in ARR.
- Deliver retention in excess of 90% each financial quarter for renewing clients in your allocated book of business (25 - 30 customers)
- Working across various verticals, with both clients direct and agencies at several levels (including C suite) to understand both overt and discreet needs.
- An ability to foster and build strategic relationships to understand and record Adthena’s impact on outcomes and results. To ensure ongoing satisfaction to aid in the renewal of engagements.
- Work closely with internal stakeholders (CS, Product, Finance) on renewal strategy
- Build relationships with senior and economic stakeholders
- Identify risks and opportunities by customer
- Create and execute recovery plans for clients who are deemed at risk
- Produce and present business reviews
- Plan and execute strategic growth plans for existing client base
- Negotiate commercials and terms of engagement
- Monitor client health and forecast retention rates
- Ensuring client awareness of product innovations and services available
Requirements
- 4+ years of experience in Account Management, preferably in a SaaS environment
- Strong commercial understanding, negotiation and objection handling skills
- Proven ability to hit upsell / retention KPI’s and nurture Customers long term
- Strong communication skills, both verbal and written
- Ability to engage with senior stakeholders, including C-Level
- Ability to think on their feet, problem solve creatively and build compelling business cases
- Strong fact-finding, active listening and discovery skills
- Attention to detail with a sense of urgency and accountability
- CRM management
- Experience working across a large and varied portfolio of clients
- Previous experience in relationship management
- Management of renewal cycle and commercial negotiations
- Comfortable working with data, with the ability to identify trends and make insight-driven recommendations
Benefits
- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
- Award-Winning Product: Best AI Search Software Solution, Global Search Award 2024
- Trust-Based Vacation: Take as much time off as you need, when you need it.
- Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
- Flexible Work: Work how and where you do your best, with full autonomy over your day.
- Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.
- Private Medical Insurance: Fully covered health care.
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.
- Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
- Home Office Stipend: $200 for your ideal remote setup.
- Swag Welcome Gift: $50 credit to grab some merch.
- Birthday Day Off: Celebrate your special day.
- Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info.
- Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Head of Brand Partnerships managing international brand relationships and partnerships for media tech company L1VE GmbH. Focusing on C - level engagements within sports and entertainment sectors.
Key Account Manager managing existing and new customer relationships in the tourism sector. Implementing sales strategies in collaboration with different teams in a full - time role.
Partner Manager fostering new and existing SAP partnerships at Slenderiser GmbH. Focus on building relations and coordinating offers within a collaborative culture in Düsseldorf.
Partner Manager handling SAP & software development, acquiring and nurturing partnerships for the company through various channels and professional networking.
Account Manager for Coca - Cola managing sales and customer relationships in Queens & Brooklyn, NY. Executing sales calls and maintaining product displays with a dynamic team culture.
Client support role providing advanced transaction processing and analysis for T. Rowe Price, an asset management firm. Collaborating with team members to enhance business processes and ensure client satisfaction.
Senior Key Account Manager managing client portfolios at International SOS, focusing on service excellence and client retention. Expert in B2B sales and relationship management with a multinational scope.
Sales professional developing and expanding client relationships for EHS solutions. Driving new business growth while maintaining strong stakeholder engagement in a hybrid work environment.
Senior Account Manager responsible for managing client relationships and overseeing campaign strategies at a fast - growing E - commerce agency. Driving team performance and optimizing creative content for various brands.