customer-success-manager

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.

Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day. 

Privacy Policy: https://www.ford.com/help/privacy/

Ford Motor Company

• Understand the overall business strategy and translate it into the technology strategy and delivery roadmap, with specific reference to CRM and the supporting eco-system
• Responsible for translating required business capabilities into concepts, models, architectures, and solutions
• Collaborate with business partners and Product Teams to design cohesive product strategies and develop solutions to support critical business functions and meet CRM product goals
• Be the functional and subject matter authority for the CRM implementation
• Accountability for the multi-market CRM implementation spanning the Marketing & Sales portfolios, through coordination with internal & external IT software providers & architecture teams
• Manage assignments, workload allocation and prioritization through the Agile framework and associated tools like Jira, Workboard, etc. as well as ongoing competency development of the team
• Develop solutions to support critical business functions and meet CRM product goals
• Design the architectural strategy to support CRM across multiple business lines
• Guide Product Line Anchors and Solution Architects on architecture guardrails and future CRM Strategy
• Conduct control self-assessments and support Audit reviews on CRM Security and deployment standards, preferably Salesforce
• Coordinate with appropriate stakeholders for closure of any audit comments or operationally identified comments
• Ensure local adherence to Global IT Security Compliance needs
• Ensure compliance with mandatory market specific legal requirements (e.g. local data protection or privacy legislation)
• Provide Business Relationship oversight to the IMG CRM business partners and participate in operating review and audit committee meetings, whilst maintaining alignment and engagement with global Product Organizations
• Keep track of local spending. Approve local spending as required based on Delegation of Authority
• Manage multi-vendor relationships. Support bidding processes and contract negotiations as required
• Evaluate vendor performance vs agreed contracts

CRM Technology Launch Manager

CRM Technology Launch Manager integrating legacy systems with Salesforce. Leading a large-scale program for cohesive customer data management across Marketing & Sales teams.

Taskworld is the world's first integrated project management platform that makes it easy to scale your organization. 

Move to your digital workspace today and start scaling the execution capabilities of your organization by increasing productivity, engagement & satisfaction.

Founded by serial entrepreneur Fred Mouawad in 2012, Taskworld is used by thousands of teams worldwide including market leaders like IWC, Accor and Intersport. It has won multiple awards from software experts like G2, Capterra and Finances Online. 

Taskworld Inc.

• Deliver exceptional Customer Experience throughout the customer lifecycle
• Ensure that customers derive maximum value from their investment, utilise all of their licenses, identify new opportunities, and collaborate with other Taskworld stakeholder teams to ensure adoption and a successful renewal
• Be the trusted partner for the customer on use-case and product functionality
• Build and nurture relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
• Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
• Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map Taskworld features and associated business benefits to address their needs.

Customer Success Manager, Thai Speaker

Customer Success Manager building client relationships across industries in Thailand. Ensuring successful product adoption and value delivery for Taskworld customers in Thailand and globally.

Amadeus is a global travel technology company that provides cloud-based software and IT solutions to the travel and tourism industry. It offers SaaS platforms and products for airlines, airports, border authorities, travel sellers, corporate travel and hospitality providers, plus payments and travel intelligence services, powering reservations, passenger services, operations, and analytics. Amadeus emphasizes enterprise-grade integrations, partnerships (including cloud and AI collaborations), and scalability to connect the travel ecosystem.

We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.

Our technology powers the travel and tourism industry. 

We inspire more connected ways of thinking, centered around the traveler. 

Our platform connects the travel and hospitality ecosystem. We are making travel a force for social and environmental good. 

We are passionate about travel. With a unique perspective, at the heart of our industry, we are redesigning the travel of tomorrow.

Amadeus

• Deliver quality outcomes and share knowledge with team members; may train Specialists and Senior Specialists.
• Understand how business drivers affect their area, assess challenges, improve processes, and recommend solutions.
• Communicate clearly and effectively across teams.
• Work independently while collaborating across functions; may contribute to planning and budgeting.
• Facilitate Customer Alignment and Goal-Setting Based in Bangkok or Manila to support strategic Travel Agency customers.
• Join internal handover meetings to understand the Account Plan and customer context.
• Coordinate Amadeus roles in customer goal-setting, including meetings with stakeholders to agree on KPIs and program design.
• Document success plans with decision-makers, outlining expected outcomes.
• Set clear expectations on engagement, build stakeholder maps, and discuss resource needs and risks.
• Support Early Adoption and Usage Share updates with stakeholders during implementation.
• Lead “go-live” meetings to align on deployment.
• Check in during the first 90 days post-launch, review usage data, and suggest ways to increase adoption.
• Share helpful resources with administrators to support early deployment.
• Manage Ongoing Customer Health Monitor key metrics and reach out when they fall below targets.
• Conduct regular business reviews to discuss progress and improvement opportunities.
• Coordinate support when customers face technical challenges and provide updates.
• Support Renewals and Growth Identify opportunities for growth and collaborate with Pre-Sales and Account Managers.
• Regularly connect with Account Managers to discuss account growth and address challenges.
• Assist in renewals by sharing progress and value delivered.

Principal Customer Success Manager – Travel Seller

Principal Customer Success Manager supporting Travel Sellers in using Amadeus products to maximize their business outcomes. Collaborating with Account Managers and focusing on customer satisfaction and adoption.

Sprout Solutions is the largest and most trusted homegrown B2B SaaS company in the Philippines, established in 2015. It provides AI-enhanced HR and business solutions designed to help companies and their employees succeed. The company offers a comprehensive suite of products including HR Information Systems, Payroll Management, Payroll Outsourcing, Professional Consultation, HR Analytics, AI-Powered Assistants, Salary Benchmarking, Applicant Tracking, Performance & Learning Management, Earned Wage Access, Emergency Funding Solutions, Employee Wellness Platforms, Lead Generation, Time and Billing Solutions, and more. Sprout Solutions is committed to impacting the life of every Filipino by improving business processes in the Philippines and is a leader in transforming workplaces with innovative HR and business tools.

Sprout is a rapidly growing SaaS company aimed to create paradigm-changing solutions for the Philippines. Our goal is to help small, medium-sized, and large enterprise Philippine businesses grow through our suite of backend solutions that address end-to-end HR challenges - especially with the new normal of hybrid work we are all experiencing.

With over 1,000 clients across a number of industries, and with a leadership position in the BPO market, Sprout is uniquely qualified due to our laser focus and keen understanding of the intricate nuances of Philippine HR.

The Sprout Ecosystem, a comprehensive and effective cloud-based People Platform, is a powerful and completely secure solution that not only allows companies to manage all their HR in one place, with one employee user interface and open API to leverage other enterprise data but also gives invaluable analytics that aid in better enterprise-wide decision-making.

Our team is all about individuals who genuinely want to make things better for Filipinos, and actually have the courage to do something about it. We believe that local talent, combined with diverse international talent, united by a common passion and core values, are not just able to build world-class products, but are also able to ignite digital transformational change that will revolutionize a whole economy.

Sprout Solutions

• Support both the Implementation and Customer Success teams in ensuring an excellent customer experience throughout the client lifecycle.
• Assist with customer support, addressing and resolving client concerns promptly.
• Contribute to successful client onboarding and adoption.
• Work closely with cross-functional teams including Sales, Product and Engineering to deliver a seamless customer experience.

Customer Success Associate

Customer Success Associate at Sprout Solutions ensuring excellent customer experiences and assisting with implementations in a hybrid work setup. Collaborating with cross-functional teams for seamless service delivery.

SWAT Mobility is a leading provider of AI-powered vehicle routing and mobility solutions. The company specializes in optimizing transportation operations to improve efficiency and sustainability. Their solutions cater to a wide range of transportation needs, including logistics, on-demand city transport, employee commuting, airport shuttles, and non-emergency medical transport. By using advanced algorithms and technology, SWAT Mobility enhances service quality, reduces costs, and maximizes route efficiency. Their platform includes customizable parameters for route optimization, dispatch scheduling, and real-time tracking, serving industries such as logistics, corporate, healthcare, and smart city initiatives.

SWAT Mobility (SWAT) is a leading AI routing technology firm in Southeast Asia and Japan, specialising in resolving vehicle routing challenges through our sole proprietary dynamic routing algorithm. Committed to inspiring communities and fostering a sustainable future, SWAT aims to make a positive impact on economic, environmental, and social sustainability by enhancing resource efficiency and reducing carbon emissions.

Currently, SWAT provides demand-responsive transportation solutions for the mobility industry and route optimisation solutions for the logistics sector. Through close collaboration with city governments and large corporations, the company optimises public transportation while improving commutes. Our core technology supports logistics companies across various industries in boosting operational efficiency and achieving cost savings. With over 10 million dynamically routed rides completed across eight markets, SWAT’s proprietary algorithm holds a record on the global Li & Lim benchmark in optimisation efficiency.

SWAT Mobility was listed on Forbes Asia 100 to Watch 2021 as an emerging startup in the Asia-Pacific region and received Frost & Sullivan’s 2022 Southeast Asia Company of the Year Award for its AI-driven technology and high-accuracy routing algorithm.

SWAT Mobility

• Provides leadership in maintaining healthy projects status from key performance indicators, across all regions.
• Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
• Data analytics and constantly looking for ways to improve Business As Usual (BAU) projects for customers
• Collaborate with project team members to oversee and supervise the planning and successful delivery of enhancements / changes
• Capable of managing day-to-day operational aspects of the project including bus & logistics operations management
• Liaise with relevant stakeholders to provide corrective activities when project health is poor
• Ensure SWAT Transportation services run smoothly and achieve the required KPIs, including closely tracking driver, vendor and transport operations
• Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
• Manage operational finance and payments
• Passenger & customer service and support. Replying and analyzing passenger feedbacks
• Project related operations, training and testing related tasks as required
• Manage vendor contracting and performance
• Other ad-hoc duties as assigned on a day to day basis
• Renewal and maintain contract for current customers
• Manage 24/7 operations shift duty resources

Senior Customer Success Executive

Customer Success Executive leading customer experience at AI routing technology firm in Thailand. Overseeing project health, stakeholder relationships, and operational management across multiple regions.

Hybrid Customer Success Managers roles in Thailand

Browse 5 hybrid customer success managers roles hiring in Thailand plus related opportunities such as client partner, account executive, account manager and customer success manager.

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