it-support

Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. 

We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.

Absa Group

• Lead end‑to‑end delivery of complex model risk audits, taking full accountability for audit scoping, planning, execution, and reporting.
• Oversight and review of detailed audit testing, critical assessment of model documentation and evidence.
• Clearly articulate defensible conclusions for senior management, risk committees, and executive forums.
• Evolve the Internal Audit model risk capability, strengthen audit methodology, and ensure alignment with emerging regulatory expectations, industry best practice, and advances in modelling techniques (including advanced analytics and machine learning).
• Provide assurance over the Model Risk Management Framework , policies, standards, procedures, and governance forums.

Internal Audit Manager – Model Risk

Internal Audit Manager for Model Risk overseeing audits and compliance in a financial services environment. Leading complex audit executions and enhancing audit methodology within the organization.

Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people.

Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica.

Old Mutual Limited

• Defines and maintains architectural standards for the domain-specific development, deployment and management of application, information, communication and technology infrastructure
• Develop a strategic architecture plan, ensuring that data features are prioritized appropriately
• Lead definition of architectural standards for all technology services and components
• Present business and IT leaders with signature-ready recommendations for adjusting policies and projects
• Document the most complex 'as is' and 'to be' processes and describe the changes required to migrate to the 'to be' capability
• Lead a collaborative digital product/service design process
• Explore and develop a detailed understanding of external developments or emerging issues
• Elicit the most-complex business requirements using a variety of methods
• Collaborate on development of the digital road map and key strategic enablers
• Ensure that business activities within area of responsibility comply with relevant external regulatory and/or voluntary codes

Enterprise Architect – Infrastructure and Technology

Enterprise Architect responsible for defining technology infrastructure standards at OM Bank. Leading digital transformation and alignment of technology strategies with business goals.

As a pioneering payments company building the African payments infrastructure for the next 100 years, Onafriq connects businesses to the continent through our global payment network.

We connect over 500 million mobile money wallets, 200 million bank accounts, and 400,000 agents in Nigeria. Our omnichannel network enables domestic and cross-border disbursements and collections, card issuing and processing, agency banking, and treasury services.

By linking mobile money operators, money transfer operators, banks, fintech companies, development organisations, and online and offline merchants to each other, we create a world of financial opportunities.

Our ‘network of networks’, backed by top-notch regulation and offices across Africa and others in the UK, US, and China, sets the stage for simplified access and growth. In 2023, Onafriq was honoured as the Fintech of the Year at the African Banker Awards, a testament to our impact and innovation in the financial sector.

We unlock access across the continent, driving one interconnected economy online and offline. Changing lives, communities, countries and our continent. Because where there’s access, there’s growth.

For more information, please visit www.onafriq.com or email us at info@onafriq.com

Onafriq

• Execute on a risk-based IT audit plan aligned to the organisation’s risk assessment and Internal Audit strategy
• Lead and manage end-to-end IT audit engagements, including planning, fieldwork, reporting, and follow-up
• Perform audits across key systems such as ERP, core business applications, cloud platforms, and third-party environments
• Evaluate the design and operating effectiveness of IT General Controls (access management, change management, IT operations), Application controls, Cybersecurity and information security controls, Data protection, governance and integrity
• Assess IT governance structures and alignment with King IV, COBIT, ITIL, ISO 27001, and organisational policies
• Review compliance with applicable legislation and regulations, including GDPR and relevant industry requirements
• Evaluate technology risks associated with digital transformation, system implementations, and outsourcing arrangements
• Engage with senior management, IT leadership, and business stakeholders to discuss risks, control weaknesses, and improvement opportunities
• Prepare clear, concise, and value-adding audit reports with practical recommendations
• Present audit results to management
• Track and follow up on the implementation of agreed management actions

IT Audit Manager

IT Audit Manager leading risk-based IT audits for an omnichannel fintech solution provider. Responsible for assessing IT governance, controls, and cybersecurity across operations in Africa.

BCX is an innovative company focused on building solutions that enhance how people learn, live, and work. They prioritize attracting and developing talented individuals equipped to tackle future challenges, fostering a team environment where creativity and problem-solving thrive. BCX aims to solve the problems of tomorrow for their customers, encouraging individuals with a solution-oriented mindset to join their team.

Reimagine evolution. Give your business the power to grow with Africa's largest systems integrator.

• Provides remote support and assistance to BCX clients.
• Determines root cause and finds appropriate solutions that satisfy the clients’ needs.
• Works with the IT Technical support team members.
• Assists with escalated client queries and ensures resolution timeously.
• Escalates unresolved logged client queries to Technical Support Manager.
• Tracks and routes logged problems and requests.

Tech Officer – Helpdesk Consultant

Helpdesk Consultant providing remote support and troubleshooting for BCX clients. Responsible for resolving issues and maintaining service quality within the SLA guidelines.

We are a subsidiary of the MTN Group, a multinational communications and network access company, operating in Uganda. We are passionate about people, and we focus on providing the best possible service to our customers. With MTN, you can stay on top of it all. SMS, email, surf and talk away with our connectivity solutions on Mobile, Fixed Line or Internet; all designed to be tailored to your specific needs.

MTN Uganda

• Designing scalable, secure, and customer-centric digital ecosystems that support 5G, IoT, OSS/BSS modernization, and next-gen network services.
• Align digital architecture with business goals, enhance operational efficiency, and deliver superior customer experiences in highly competitive telecom environments.
• Actively collaborate with Network, IT and Fintech teams to design and deliver cost effective Digital Architecture solutions to enhance Digital Architecture product offering & user experience.
• Keeping abreast of the latest trends in Digital Architecture technologies and incorporating them into architectural designs.
• Delivering scalable TV, Video on Demand, Advertising, Interactive content and mobile App solutions for telecom and media clients.
• Integrating third-party content providers, Advertising Platforms, Payment Gateways, and analytics platforms into mobile and TV apps.
• Supporting agile product teams with architecture blueprints, DevOps pipelines, and cloud-native deployments.
• Define and refine data strategy across Digital Architecture Channels.
• Define, and get approval for tools, and technologies to support Digital Architecture services.
• Drive API standardization for integrating Digital Architecture services, and alignment with TMF and CAMARA, and other relevant standard bodies.

Senior Manager – Digital Enterprise Architecture

Senior Manager designing scalable digital architecture solutions for the telecommunications sector. Collaborating with cross-functional teams to enhance digital product offerings and user experiences.

KingMakers is the leading Sports and Digital Entertainment platform in Africa, dedicated to engaging and rewarding audiences through innovative technology. By providing unique sports and digital entertainment experiences, KingMakers connects fans and communities to the sports and games they love. The company emphasizes customer insight and talent to enhance the enjoyment of African sports fans, while also fostering community involvement through its agent network.

KingMakers is the leading sports and digital entertainment platform company across the African continent.
 
We are focused on creating opportunity. Opportunity that allows individuals and communities to realise their dreams – to be the best they can be. Opportunities to grow, to change, to build a business, to make a difference. Opportunity for individuals. Opportunity for our communities.
 
Our proprietary technology, delivered through our agency and online platforms, brings sports fans and their communities closer to the games they love.
 
We do this by building products and content experiences that delight our customers daily, that empower our partners and sustain their communities.
  
That’s why at the heart of KingMakers is a passion to empower individuals and to give back to the community. We do this by allowing agents in our network to grow their own business and in so doing enrich the communities in which we operate.
 
Our goal is always to put the customer first : by combining technology, customer insight and talent we strive to give African sports fans a superior, more rewarding and engaging experience, online, offline 24/7.

Our Values:
• Customer Focus
• Passion & Dedication  
• Openness, Honesty & Directness
• Innovation & Big Thinking
• Ownership & Accountability
• Speed & Focus
• Low Ego
• Fun


KingMakers

**Projects you could work on:**

- Assisting in onboarding new employees with IT setup and support.
- Troubleshooting hardware and software issues reported by users.
- Improving support processes by documenting common issues and solutions.
- Collaborating with other IT staff to escalate more complex problems.

**How you do it – Expectations for fulfilling your role:**

*At KingMakers, we expect our team members to:*

- **Be Customer-Focused:** Prioritize the needs of our customers in every interaction.
- **Exhibit Passion & Dedication:** Show enthusiasm for providing excellent support and a commitment to your growth.
- **Maintain Openness and Honesty:** Foster a culture of transparency and constructive feedback.
- **Embrace Innovation & Big Thinking:** Look for opportunities to improve processes and introduce new ideas.
- **Take Ownership & Accountability:** Own your work and take responsibility for outcomes.
- **Act with Speed & Focus:** Be efficient and proactive in your support efforts.
- **Keep Low Ego:** Collaborate effectively with others and learn from every experience.
- **Have Fun:** Contribute to a positive work environment while delivering great service.


IT Support L1

IT Support L1 role at KingMakers assisting in onboarding and troubleshooting IT issues. Collaborating with staff to improve support processes and deliver excellent customer service.

• Develop a strategic architecture plan, ensuring that data features are prioritized appropriately, estimates are reliable, benefits can be realized, and design activities are proactively monitored and tracked to meet planned time frames and the overall architecture plan.
• Lead definition of architectural standards for all technology services and components (applications, data, integration, technology, security, business).
• Present business and IT leaders with signature-ready recommendations for adjusting policies and projects to achieve target business outcomes that capitalize on relevant digital disruptions.
• Document the most complex 'as is' and 'to be' processes and describe the changes required to migrate to the 'to be' capability to record accurately the change required.
• Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and that strengthens the brand.
• Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.
• Elicit the most-complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Collaborate on development of the digital road map and key strategic enablers, designing the workflow and business processes that allow new applications, products, and services to be rolled out quickly, while ensuring that legacy applications and IT operations are maintained at optimal levels.
• Ensure that business activities within area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization.
• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Enterprise Architect

Enterprise Architect at OM Bank developing strategic architecture plans and leading technology standards in Johannesburg and Cape Town. Collaborating on digital transformation and enterprise-wide system implementations.

Sabenza IT is a niche recruitment company specializing in the Information Technology space. With over 13 years of experience, the company focuses on supplying both permanent staff and payrolled contractors for IT positions, including critical skills in areas such as Cyber Security, SAP, eCommerce, and Data Analytics. Sabenza IT prides itself on fostering strong partnerships with clients and providing tailored services to connect highly skilled IT professionals with the right job opportunities, ensuring both client and candidate success.

DCV-Sabenza iT – a global specialized recruitment service
Sabenza iT is a South African registered business focusing on SAP and general IT recruitment. With over 15 years’ experience in recruiting in South Africa, Australia, Europe, South America and Asia Sabenza iT has provided an excellent bespoke service working with a number of large companies. Sabenza iT has forged strong partnerships and lasting relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. 
With a Head Office based in South Africa and a satellite office in the UK, Sabenza is able to keep in contact with experts who may consider returning to South Africa and can also offer their services globally for Consultants looking to go to South Africa, and Consultants who are looking for opportunities abroad.
Chan Dabare (Chief Executive of DCV Technologies), along with the two company Managing Directors, Peter Pedersen (DCV) and Patrick Erasmus (Sabenza iT), believe strongly that by bringing and combining the expertise of Sabenza into DCV, the companies will be able to provide a more specialised recruitment service which will give clients a localised and more bespoke service in every continent across the globe.
“This acquisition will prove to be a great opportunity for clients and candidates alike by providing stability, focus and greater potential!”

Sabenza IT

• Design and implement robust EA frameworks
• Collaborate with enterprise architect for capability gaps
• Develop prioritized roadmap of initiatives
• Execute EA initiatives managing capacity

Enterprise Architect with 7-10 years of experience at Sabenza IT & Recruitment. Leading EA initiatives in a hybrid work environment based in Randfontein.

Hybrid IT Support Technicians roles in South Africa

Browse 8 hybrid it support technicians roles hiring in South Africa plus related opportunities such as support engineer, network operations and network engineer.

8 jobs found

Internal Audit Manager – Model Risk

Absa Group

Enterprise Architect – Infrastructure and Technology

Old Mutual Limited

IT Audit Manager

Onafriq

Tech Officer – Helpdesk Consultant

BCX

Senior Manager – Digital Enterprise Architecture

MTN Uganda

IT Support L1

KingMakers

Enterprise Architect

Old Mutual Limited

Enterprise Architect

Sabenza IT