communications

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.

We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.

ICON plc

• Reviewing source materials, including clinical trial protocols and relevant external sources.
• Developing scripts and visuals that are scientifically accurate, technically precise, and clearly aligned with client needs.
• Collaborating closely with graphic designers to develop engaging materials, including mechanism of action animations and eligibility criteria case studies for Health Care Professionals.
• Developing clear and informative content for potential Clinical Trial Participants, helping them understand the clinical trial and what taking part may involve.
• Creating content and storyboards related to disease pathophysiology and drug mechanisms of action for our high-quality educational products.
• Contributing to continuous improvement initiatives, helping to identify potential improvements and innovative approaches to the design and development of training products within FIRECREST.

Scientific Communication Advisor

Scientific Communication Advisor developing scripts and visuals for clinical trial materials. Collaborating with designers and contributing to training products in a clinical research organization.

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.


• Manage the “Everyday AI” Viva Engage community, with documented transition of ownership at conclusion of internship (Viva Engage platform)
• Manage, maintain and work with partners on the AI Community SharePoint site
• Support administrative tasks across communication channels and platforms including: Creating and publishing Hub posts from approved content (SharePoint platform)
• Building and preparing ContactMonkey emails for publishing (email platform)
• Draft, route for approval, and publish Hub posts as needed
• Support Hub best practices including building dynamic Hub templates and contributing to ongoing Hub evolution and roadmap (SharePoint platform)
• Provide support across the team on ad hoc projects as needed

Communications Specialist

Manage CSG's Viva Engage community, supporting administrative tasks and communication across platforms while ensuring engagement and development of digital workplace initiatives.

Collinson is a global family-run business that specializes in enhancing the travel experience for customers worldwide. With a workforce of over 1,800 people, Collinson offers market-leading airport experiences through Priority Pass, develops customer loyalty and engagement programs, and provides insurance solutions to more than 40 million customers. The company is committed to innovation and values-driven operations, and it prides itself on creating a dynamic and inclusive workplace. Collinson's expertise spans airport lounge services, travel assistance, and insurance sectors, ensuring safe, secure, and enriching travel experiences.

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers.  

We are also the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,400+ lounges and travel experiences, helping to elevate the journey into something special.   

Private ownership means we can focus on the values that are important to us. These drive everything we do and result in us acting with integrity and agility while making long-term investments and decisions.

Collinson

• Lead the strategic development of communication plans for global and regional campaigns, including newsletters, seasonal travel initiatives, lifecycle programmes, and product or feature communications.
• Own and direct campaign planning across channels (email, push, in-app, web, paid, social), ensuring communications are integrated, audience-led, and aligned to channel strengths.
• Develop messaging hierarchies, core value propositions, and overarching narratives that articulate the Priority Pass promise and strengthen brand equity.
• Drive long-range communication planning, ensuring campaigns and journeys connect to wider business priorities and customer strategy.
• Leverage consumer insights, segmentation, travel behaviours, market trends, and performance analytics to inform communication strategy.
• Shape strategic frameworks and campaign storylines that resonate with diverse traveller segments across regions.
• Partner closely with content teams to elevate the sophistication and relevance of travel inspiration, utility content, and product storytelling.
• Apply commercial acumen to ensure communication strategy contributes to product adoption, engagement, and revenue outcomes.
• Govern message consistency through the creation and stewardship of messaging matrices, journey plans, and contact strategies.
• Collaborate with audience marketing leads, content strategy, campaign delivery and PMO, data science, digital, tech, partnerships, commercial, and brand teams to deliver aligned and impactful communications.
• Build strong, trusted relationships across departments, operating with a client-service and consultative mindset to support decision-making and ensure strategic coherence.
• Lead and manage multiple strategic initiatives simultaneously across global and regional markets.
• Balance near-term campaign delivery with long-term strategic evolution, ensuring communication outputs ladder up to brand, engagement, and commercial goals.
• Evaluate campaign and journey performance to inform iterative improvements in messaging, sequencing, channel selection, and audience targeting. 
• Champion a test-and-learn culture, embedding experimentation to strengthen communication effectiveness and member engagement.

Communications & Engagement Strategist

Communications Strategist shaping Priority Pass messaging and global campaigns using strategic insights. Leading communication efforts to enhance engagement and brand experience across multi-channels.

Hybrid Communications roles in South Africa

Browse 3 hybrid communications roles hiring in South Africa plus related opportunities such as public relations, marketing and community manager.

3 jobs found

Scientific Communication Advisor

ICON plc

Communications Specialist

CSG

Communications & Engagement Strategist

Collinson