client-services-representative

proSapient provides a comprehensive primary research and expert networking service to institutional investors, consultants and corporate clients around the world. Our advantage is the speed and accuracy we deliver actionable intelligence and relevant experts to our customers, giving them the edge they need to achieve their commercial ambitions. This is made possible by our technology which is driven by artificial intelligence, separating us from other providers of market information.

proSapient

• Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
• Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:  
1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and  
2) Utilising professional networking sites and other online resources to source new experts to join our network.
• Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.
• Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.

Client Services Associate, Entry Level

Client Services Associate in a global Expert Network firm connecting Private Equity & Consultancy clients with industry experts. The role involves sourcing experts, managing client briefs, and project management.

• Understand Client Briefs: Receive and understand various client briefs, conducting initial research into new industries, companies and business topics to ensure a good base level of understanding of your client’s needs. Your business and commercial understanding will grow exponentially.
• Expert Sourcing: Having understood the client brief, a large part of your day will be spent sourcing experts on a global scale by:
1) Utilising our AI-driven Platform as a key source to find potential matches from within our existing network and
2) Utilising professional networking sites and other online resources to source new experts to join our network.
• Expert Communication: Employing a mix (Calls, Emails, Messaging, etc...) of outbound methods to reach experts, you’ll then engage with and vet to evaluate their suitability for the brief. These interactions are fantastic opportunities to learn more about an industry, build your professional network and hone your negotiation skills.
• Project Management: Work closely with your team to meet project deadlines and exceed clients’ expectations.

Client Services Associate, French Speaking – Entry Level

Associate role connecting clients (Private Equity & Consultancy firms) with industry experts globally. Fast-paced environment requiring drive and exceptional communication skills.

Client Services Associate, German Speaking

Associate role at proSapient connecting private equity and consultancy clients with industry experts globally. Responsibilities include managing client briefs, expert sourcing, and communication.

Signals is a comprehensive platform designed to enhance sales and marketing strategies by providing actionable insights from digital interactions. With features such as account engagement tracking, predictive analytics, and automated workflows, Signals empowers teams to operate more efficiently and make informed decisions based on real-time data. The platform integrates seamlessly into existing workflows, allowing users to prioritize engagement efforts and convert insights into impactful outcomes.

**We're hiring**

Signals, is an alignment of efforts between Marketers and Sales teams and helps teams create successful campaigns through Signal Marketing. Signal Marketing is the new frontier of B2B marketing – but what is it?   

Every click, every interaction, every query involving your company is a Signal of qualified buyer intent. With Signals, you will be able to track each customer interaction like a transaction history.  

Signals ensures that you do not have quiet misses – if someone is on your site, if they interact with your email, if they click on a button or fill out a form, you will know immediately and be able to capitalize on their active interest.   

Signals

• Responding to client inbound requests in a timely and concise manner as so to eliminate the likelihood of repeat issues:
• Offering technical support via a variety of inbound channels (chat, email, phone), which may include, but is not limited to:
• Assisting with login queries
• Email delivery investigations
• News article, publication and content investigations/analysis
• Investigating platform issues and potential bugs
• Analysing data sets
• Build strong relationships with key clients, providing exceptional technical support and guidance.
• Deliver and design engaging product training and onboard new clients.
• Proactively identify and resolve client issues.
• Manage complex client projects, collaborating effectively with internal teams (Sales, Customer Success, Implementation).
• Contribute to the development and improvement of client service processes.
• Advocate for client needs, influencing product roadmap development.
• Ability to understand overarching business goals and KPIs, ensuring adherence to processes and adapt to changing needs as they arise.
• Own and maintain our client-facing Help Centre, ensuring content is relevant and up-to-date.
• Mentor and coach junior team members.

Client Services Executive – Late Shift

Client Services Executive providing technical support and training for enterprise clients utilizing AI technology. Building relationships and ensuring optimal use of the Signal AI platform.

Associate connecting clients with industry experts at proSapient, primarily within private equity and consultancy firms. Utilizing an AI-driven platform for sourcing and communication.

Hybrid Client Services roles in Portugal

Browse 5 hybrid client services roles hiring in Portugal plus related opportunities such as customer support, account manager, customer success manager and affiliate manager.

5 jobs found

Client Services Associate, Entry Level

proSapient

Client Services Associate, French Speaking – Entry Level

proSapient

Client Services Associate, German Speaking

proSapient

Client Services Executive – Late Shift

Signals

Client Services Associate, Entry Level

proSapient