support-engineer

Telefónica is a global telecommunications company that connects people and talent, aiming to enhance lives through communication and technology. With nearly a century of experience, Telefónica focuses on creating meaningful connections and fostering innovation for a better future in the telecommunications landscape.

Telefónica is today one of the largest telecommunications companies in the world in terms of market capitalisation and number of customers. We have the best infrastructure, as well as an innovative range of digital and data services; therefore, we are favorably positioned to meet the needs of our customers and capture growth in new businesses.

We are sensitive to the new challenges demanded by society today and, therefore, we provide the means to facilitate communication between people, providing them with the most secure and cutting-edge technology.

Our vision is focused on technology making people's lives easier and our aim is to promote progress in that direction, so that technology can make a positive impact on the world both socially and environmentally, and, ultimately, so as to provide value and trust in an ever-changing and accelerating world. Digital life is life itself, and technology is an essential part of being human. We want to create, protect and boost connections in life so people can choose a world of unlimited possibilities. 

We want to be a company in which our clients, employees, suppliers, shareholders, and society in general can trust. In order to achieve this, we communicate our strategy, business model and most relevant data to our stakeholders in a clear and transparent manner, so as to show the company's ability to create value.

Telefónica

• Implementar una línea base de configuración en los activos de infraestructura que garantice un estándar de seguridad mínimo y alineado con el marco de gestión de la seguridad de los CPD.
• Elaborar, mantener y actualizar las guías de hardening (bastionado) de los activos de información que se encuentran bajo la gestión, soporte y administración del proveedor.
• Implementar las guías de hardening (bastionado) de los activos de información que se encuentran bajo la gestión, soporte y administración del proveedor.
• Implementar la alta disponibilidad y/o proceso de recuperación de los activos de información que se encuentran bajo la gestión, soporte y administración del proveedor.
• Realizar los respaldos de configuración e información de los activos de información que se encuentran bajo la gestión, soporte y administración del proveedor.
• Elaborar los informes de la implementación de las guías de hardening (bastionado) de los activos de información que se encuentran bajo la gestión, soporte y administración del proveedor.
• Coordinación de los procesos de definición línea base, bastionado y gestión de cambios con el objetivo de tener una configuración segura de los activos tecnológicos de Infra & IT Ops, que incluye la supervisión de los proyectos de implementación, verificación y homologación.
• Health Checking de la configuración base, que es la verificación de la configuración básica de seguridad de los activos de información de Infra & IT Ops a partir de guías de bastionado que estén aprobadas por BBVA.
• Verificación de software no autorizado, de manera que se comprobará que los servidores del CPD no tienen software instalado no homologado o que no haya sido autorizado expresamente para servidores por el grupo de seguridad.
• Verificación de servicios y facilidades no autorizadas, que es el proceso en el que se comprueba que no se hace uso de servicios o capacidades de sistema no autorizadas, como puede ser el uso de ssh en determinadas máquinas Linux.
• Control de ficheros y recursos relevantes de configuración de sistema para asegurar que se están custodiando con los permisos adecuados, no se comparten carpetas de forma inadecuada o cualquier otra situación de configuración que pueda hacer el sistema vulnerable.
• Coordinación y verificación de recursos compartidos, que se adecúan a la política de seguridad del CPD y diseño / operación de los controles necesarios.
• Comprobación de configuraciones de seguridad previo a la liberación de nuevos equipos (Security Baselines) antes de su puesta en producción y cuando han finalizado las instalaciones de software de los diferentes equipos.
• Reporting a cliente interno y/o dirección sobre el estado de la seguridad en relación con este servicio mediante cuadros de mando, publicación de security posture o cualquier otro medio que se considere necesario.
• Gestión y cumplimiento - Asegurar el cumplimiento de procesos y controles internos de seguridad.
• Mantener actualizada la documentación técnica y operativa.
• Coordinar con otras áreas de infraestructura, seguridad o comunicaciones cuando sea necesario.

Incident Support Analyst – N2

Implement security configurations for IT infrastructure assets at Telefónica Tech. Responsible for maintaining standards and guidelines in compliance with cybersecurity protocols.

SEK Security Ecosystem Knowledge is a cybersecurity services and solutions provider offering unified cyber risk management, defense and incident response. Using its RAP methodology and cloud platform, SEK delivers managed detection and response (MDR), red team services, threat blocking, and resilience monitoring to primarily enterprise clients across Latin America, supported by global research centers and vendor partnerships.

Com mais de duas décadas de atuação e presença sólida no Brasil, Chile, Argentina, Colômbia e Peru, a SEK é referência em cibersegurança na América Latina. São mais de 900 especialistas protegendo mais de 800 clientes na região, apoiados por cinco Cyber Defense e Cyber Response Centers e centros avançados de pesquisa nos Estados Unidos e em Portugal.

Nosso diferencial está no ecossistema completo de soluções: combinamos as tecnologias mais avançadas, serviços especializados e um time altamente capacitado para enfrentar os desafios mais complexos da segurança digital.

Na SEK, temos uma missão clara: proteger empresas em toda a sua jornada de cibersegurança — com respostas rápidas no presente e estratégias inteligentes para o futuro.

Quer crescer com a gente e fazer parte dessa transformação? Confira as vagas abertas: https://sek.io/carreiras/

SEK Security Ecosystem Knowledge

• Mantener actualizadas todas las aplicaciones de los equipos computacionales para que los funcionarios puedan trabajar óptimamente.
• Dar soporte técnico a todos los usuarios de la compañía cuando lo requieran.
• Resolver dudas e inquietudes técnicas referentes al uso y manejo de equipos computacionales.
• Generar y mantener el control de acceso biométrico, dominio y buzones.

Ingeniero de Soporte

Support Engineer responsible for updating tech applications and providing user support at SEK. Involved in technical issue resolution and maintaining access control systems for team efficiency.

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.

We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.

Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.

Together, we are the heart of progress.

Kyndryl

• Provide exceptional technical assistance to internal and external users
• Diagnose and repair complex equipment, software, and systems
• Respond to escalated issues and report critical problems
• Assist customers with highly technical or sophisticated products and installations
• Perform installs, moves, adds, and changes (IMAC) activities
• Conduct data backup and restore on certain client accounts
• Complete related administrative duties within Service Level Agreement objectives
• Develop a deep understanding of local and regional infrastructure

Technical Support

Technical Support at Kyndryl providing exceptional assistance to internal and external users. Diagnosing and repairing complex equipment, software, and systems with a focus on customer success.

Hybrid Support Engineers roles in Peru

Browse 3 hybrid support engineers roles hiring in Peru plus related opportunities such as it support.

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