customer-success-manager

Silverfin is a cloud-based financial reporting and compliance platform designed to enhance the efficiency, competitiveness, and profitability of accounting firms. Built specifically for accountants, Silverfin automates core accounting tasks such as the preparation of working papers, financial statements, and tax computations, while also providing tools for data analytics and reporting. It enables firms to improve compliance accuracy, unlock operational capacity, and create new revenue opportunities through customizable workflows and integrations with other financial systems. Over 800 accounting firms worldwide leverage Silverfin to modernize their services and enhance client advisory capabilities.

Silverfin is the cloud platform that makes accountancy firms more successful. It improves the efficiency, competitiveness and profitability of compliance services, and powers the development and delivery of advisory services.
 
Silverfin takes financial data directly from client systems and hosts it securely in a single cloud Structured Data Hub. Then templates standardise, and automate, accounting workflows and use the data hub to make compliance easy, fast, and accurate.
 
But that’s only half the story. Leading firms use Silverfin to power their advisory services too. Looking at data and trends, right across the client portfolio is easy and automatic alerts warn of risks or identify opportunities to give advice, or sell additional services.
 
We call this connected accounting and our customers tell us Silverfin has made their day-to-day business better and given them the data, tools, and time, they need to deliver the advisory services and insights their clients really value.

Silverfin

• Driving customer success and growth: Develop and implement customer success strategies that drive adoption, satisfaction, and retention among our largest customers.
• Contributing to cross-functional initiatives: Contribute to project-based topics related to marketing and product on an ad-hoc basis.
• Championing the voice of the customer: Communicate customer needs, challenges, and successes to internal teams, working closely with Product to share feedback and with Marketing to help create impactful customer-facing content.
• Building scalable processes: Identify trends, develop best practices, and help establish scalable processes.
• Deliver measurable value to your customers: Your portfolio of large and strategic accounts consistently achieves high product adoption, strong satisfaction/health scores, and renewals in line with company goals.
• Act as a trusted advisor: Customers see you as a partner who understands their business, proactively identifies opportunities, and helps them realise measurable outcomes through Silverfin.
• Contribute to key initiatives: You take ownership of project-based or domain-specific topics (e.g. Personal Income Tax) that enhance our processes, knowledge base, or customer experience.
• Strengthen internal collaboration: You’re a reliable link between Customer Success, Product, and other teams, ensuring customer insights directly influence product improvements and go-to-market strategies.
• Champion scalable success: You identify trends, propose improvements, and help implement playbooks or tools that make the CSM function more efficient and impactful.
• Lead with accountability and autonomy: You take ownership of outcomes, manage your priorities effectively, and deliver results without constant direction.
• Contribute to our culture: You embody a growth mindset, support your peers, and help foster a team environment built on trust, curiosity, and continuous improvement.

Customer Success Manager

Customer Success Manager ensuring customer value at Silverfin, a leading cloud software solution provider. Building customer relationships and driving adoption in a dynamic environment.

FE fundinfo is a leading financial technology company that provides integrated data solutions for asset managers and wealth managers globally. They connect the investment industry through a unified platform that enriches information with analytics, performance indicators, and calculations to support regulatory compliance and market insight. Their services help streamline the investment process, enhance regulatory filing, and improve fund distribution strategies in EMEA and APAC regions. With a sophisticated data engine, FE fundinfo transforms investment management complexities into growth opportunities, leveraging accurate, trusted data to empower operational efficiency and investment decision-making.

Every day, millions of people rely on us to make investment decisions.

At FE fundinfo, we believe in making the fund ecosystem Better Connected and Better Informed. We give our clients and partners the confidence to make the best possible choices, by accessing accurate and timely information anywhere, at any time.

Trusted for our data, technology solutions, research and analysis, network and expert insights, we provide transparency and enable efficiency to unlock business potential for fund managers, distributors and financial advisers.

We connect the fund management industry to inform better investment decisions.

FE fundinfo

• Accompanying clients as they transition from new prospects to confident and active users of our products.
• Building strong, long-term relationships focused on loyalty, satisfaction and measurable outcomes.
• Proactively identifying potential issues and recommending innovative solutions to help clients succeed.
• Staying up to date with our products and each client’s business needs to provide relevant, value‐added insights.
• Monitoring client usage and engagement to ensure they get maximum benefit from our services.
• Collaborating with internal teams to align client needs with our product and service development strategy.

Client Success Manager

Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.

Salonkee is a SaaS platform that provides appointment booking and management software for hair and beauty professionals and a consumer-facing service to find and book salons. It helps salons manage scheduling, client bookings, and online presence while enabling customers to discover and book hair and beauty services across Luxembourg, Belgium, Switzerland, the Netherlands, Germany, and Austria.

Founded in Luxembourg in 2016, Salonkee brings the simplicity and joy of online beauty-appointment bookings to the tip of your fingers. Salonkee intends to foster the time gaining, easy and secure possibility of our all-digital era to give you more time to focus on the important things in life: your personal beauty being one of them.

Tired of spending hours looking for that very special beauty salon, the best haircut or the fanciest barber? Salonkee got you covered: user-friendly, fast, few-clicks reservation and the ability to search for the service or salon you actually need right when you need them! 24/7 booking right in the palm of your hands. Activate your personal E-Mail and SMS service right from your account and stay in control of your precious time: automated appointment reminders and summaries, editing and rescheduling - simple, fast and secure.

Oh, and did we mention that all these services come at absolutely no cost?

Salonkee: Well-being. Simplified.

Salonkee

• Act as the main liaison for our German speaking clients, focusing on retaining salons by demonstrating the continuous value of integrating Salonkee's solutions into their operations.
• Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services, and additional functionalities
• Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits
• Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
• Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
• Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.

Customer Success Manager – Retention, German Speaker

Customer Success Manager enhancing Salonkee’s growth by focusing on client retention and upselling digital solutions. Liaising with German speaking salons to demonstrate software value and address specific needs.

Hybrid Customer Success Managers roles in Luxembourg

Browse 3 hybrid customer success managers roles hiring in Luxembourg plus related opportunities such as client partner, account executive, account manager and customer success manager.

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