operations

Mapon is one of the leading fleet management and asset tracking solution providers in Northern Europe. We develop professional solutions to meet our clients and partners business needs, regardless of their field of business and fleet size. Mapon platform includes GPS tracking, fuel control, route planning, temperature monitoring, security, tachograph data management, digital vehicle inspections, asset tracking, IoT, video telematics and other solutions. There's also a variety of integrations available to help companies automate their fleet management and other business processes.

Our global team works in our headquarters in Riga and offices in Tallinn, Helsinki and Barcelona to provide local support to all our clients and partners. Mapon is also a part of the Draugiem Group - the largest IT group in Latvia - meaning we always strive to bring the best technology and solutions to our clients and partners both in terms of software and hardware.

In 16 years of being in the telematics business, we've built a strong partner network and are now represented in six continents of the world. It's because of our business partners that we've been able to track billions of kilometres, serve more than 20 000 clients and reach the goal of having 160 000 tracking devices connected to our platform. 

We're constantly growing and are looking to expand our global partner network to be able to bring the Mapon platform to even more businesses worldwide. If you're willing to bring your telematics business to new heights, feel free to reach out and set up a call with one of our team members!

Mapon

• Lead and optimise operational functions across Mapon’s 8 global branches.
• Ensure operational excellence within Mapon’s Customer Support, Technician and Warehouse teams, focusing on cost control, lean methodologies, and project management.
• Own Mapon’s Customer Support, Technician, and Warehouse management: strategy, budgeting, monitoring and cost-control, and analysis.
• Lead a team of nearly 50 professionals across Europe, and report progress to both the company and Management Team.
• Identify cost-saving opportunities while maintaining service quality.
• Standardise operational processes across all global branches.
• Ensure operational compliance with local and EU regulations, as well as company policies.
• Improve logistics, procurement, and distribution processes, coordinating with supply chain and procurement partners.
• Lead global customer support teams and improve efficiency through AI-tools and process optimisation.
• Standardise technician workflows, training, and performance metrics.

Head of Operations – Operacionālais vadītājs

Head of Operations leading and optimising Mapon’s operational functions across 8 global branches. Ensuring excellence within Customer Support, Technician, and Warehouse teams.

RS is a company that specializes in sales and consulting services, emphasizing the importance of delivering products that provide clear value to its customers. Since its founding, RS has aimed to be a leader in the sales industry, fostering a strong team environment that prioritizes employee development and customer satisfaction. The company showcases its commitment to quality and transparency, as well as its successful history with numerous completed projects and industry awards.

Imagine a global group committed to driving innovation and inspiration. 

Put simply, RS Group is a global integrated brand of experts - all aligned to deliver product and service solutions for our industrial customers.  

With solutions to help with inventory, maintenance, integrated supply, safety and purchasing, alongside an ever-evolving product range and award-winning customer service - we know we can make your life easier.

And rest assured, being an ethical and responsible business underpins everything we do. We want to work with you to help build a better world. 

That’s why Environment, Social and Governance (ESG) is at our heart, driving our commitment to deliver long-term benefits through our 2030 ESG action plan - with a focus on sustainable solutions.

One Brand, One Team, One Culture.

• You will lead Customer Operation for GSBS operations within EMEA, creating a best-in-class team, being an advocate for high performance and a driver of continuous improvement.
• The delivery of Customer Operations business performance against agreed SLAs / KPIs and including the realisation of agreed operational excellence targets.
• Development of team knowledge on processes to ensure the team deliver excellent customer service.
• Ensuring accurate and efficient order processing ensure all customer orders are processed in accordance with described processes and ensure that are completed within agreed timeframes.
• It would be expected that the role holder would lead delivery of multiple initiatives, be responsible for continual service and process improvement, through process standardisation, optimisation, and automation.
• Ensuring the maintaining all required documentation in compliance with internal policies and legal requirements.
• The role will require regional cross-functional working, including interaction with all levels of management across all areas of GSBS Global Development and all GSBS operations and with more senior stakeholders such as business/corporate functional owners, and functional VPs / SVPs. 
• You will have 5 direct reports, with a responsibility of approx. 120 people.

Head of Customer Operations

Leading Customer Operations for GSBS EMEA, focusing on team performance and process improvements. Managing a team of over 100 while ensuring optimal service delivery across regions.

• You will lead Customer Operation for GSBS operations within EMEA, creating a best-in-class team, being an advocate for high performance and a driver of continuous improvement.
• The delivery of Customer Operations business performance against agreed SLAs / KPIs and including the realisation of agreed operational excellence targets.
• Development of team knowledge on processes to ensure the team deliver excellent customer service.
• Ensuring accurate and efficient order processing ensure all customer orders are processed in accordance with described processes and ensure that are completed within agreed timeframes.
• It would be expected that the role holder would lead delivery of multiple initiatives, be responsible for continual service and process improvement, through process standardisation, optimisation, and automation.
• Ensuring the maintainance all required documentation in compliance with internal policies and legal requirements.
• The role will require regional cross-functional working, including interaction with all levels of management across all areas of GSBS Global Development and all GSBS operations and with more senior stakeholders such as business/corporate functional owners, and functional VPs / SVPs.
• You will have 5 direct reports, with a responsibility of approx. 120 people.

Lead a Customer Operations team of 100+ at RS Group in Riga, emphasizing performance and process improvements. Drive operational excellence and cross-functional collaboration in EMEA.

The Baltics are a special land, where people share common values, are connected by similar drive and vision. People like this deserve their own bank that is like the Baltics themselves – dynamic, agile, and forward-looking. Independent, but stronger for being together. It is our privilege to be that bank​!We want to make a difference and have a voice in society, to shape the economic environment with the future in mind, and to contribute to our home region. We know the local people and businesses and we want to be the preferred partner in financial matters for our customers. We will do that by being accessible, fast and predictable.Being pan-Baltic gives us the size and the strength to make a real difference, while still being a local bank. Although we have Nordic roots, we were born here, and we make our decisions here. We combine global knowledge with local expertise.Luminor is the third-largest provider of financial services in the Baltics, with some 870 000 clients and 2 300 employees. In the Baltic region, it has a market share of 14.9% in deposits and 16.9% in lending as at the end of March 2021. Luminor has total shareholders’ equity of 1.7 billion EUR and a CET1 ratio of 23.4%.Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.

Luminor Group

• Participate in 24/7 IT operations shift ensuring stability and compliance
• Log, filter, enrich, correlate, and update IT event tickets and assess event significance
• Trigger incident creation based on event severity and maintain integration between ITSM and event platforms
• Participate in monitoring reviews and suggest improvements to event handling procedures
• Ensure alignment with ITSM standards and compliance
• Execute agreed 24/7 Standard Changes
• Work with the Process Owner to define and communicate process rules, workflows, roles, responsibilities, and accountabilities
• Monitor and supervise IT operations effectiveness and recommend improvements
• Foster continuous improvement, innovation, and collaboration in the IT operations team
• Contribute to team and company performance through networking, collaboration, and leadership

IT Operations Centre Operator

IT Operations Centre Operator ensuring 24/7 operational stability and compliance management for Luminor's IT services while collaborating in a dynamic team environment.

Hybrid Operations roles in Latvia

Browse 4 hybrid operations roles hiring in Latvia plus related opportunities such as operations manager.

4 jobs found

Head of Operations – Operacionālais vadītājs

Mapon

Head of Customer Operations

RS

Head of Customer Operations

RS

IT Operations Centre Operator

Luminor Group