call-center-representative

MFSG is a provider of automated material handling systems (AMHS) and related control software for semiconductor fabs. The company designs and supplies hardware such as overhead hoist transport (OHT) systems, autonomous mobile robots (AMR), conveyors, FOUP/POD stockers, reticle cabinets, buffers, and purge systems, along with software solutions including material control systems, FAB monitoring & simulation, and mobile robot and transport controllers. MFSG focuses on improving fab efficiency, flexibility, and reliability for semiconductor manufacturers through integrated hardware and software solutions, and is based in Singapore.

MFSG, based in Singapore, is the leading solution provider of Automated Material Handling System (AMHS). Leveraging on AI algorithm technology, we are committed to improve the production efficiency and product yield by delivering the most comprehensive AMHS solutions, which include customizable hardware and software solutions. At MFSG, our prime purpose is to offer precise solutions to our customers tailored to their specific needs within budget.
SEMI Member: 1146239

MFSG

• Develop and maintain reports and dashboards to monitor call centre operations efficiency KPIs, delivering actionable insights for performance improvement.
• Conduct root cause analysis and performance deep-dives to identify trends, gaps, and drivers of inefficiencies.
• Partner with Contact Centre leadership and collaborate with Workforce Management, Operations, and Customer Experience teams to align analytics with business needs.
• Support implementation and tracking of performance initiatives, including A/B testing, to evaluate impact and drive continuous improvement.
• Present findings and recommendations to stakeholders to support timely, data-driven decisions
• Document reporting processes, scripts, and standards to ensure consistency and reusability.
• Strong analytical thinking to evaluate effectiveness of initiatives, and propose practical, data-driven solutions.

Senior Analyst, Call Centre

Senior Analyst responsible for providing data-driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.

Ameriprise Financial Services, LLC is a leading provider of personalized financial planning and advice. The company emphasizes one-to-one financial advice to help clients reach their unique financial goals and offers complimentary consultations with its financial advisors. Ameriprise is well-regarded in the investment industry, providing award-winning service focused on client satisfaction. With the support of their Investment Research Group, Ameriprise advisors provide clients with objective research, actionable investment strategies, and ongoing market and economic analysis. The company also prioritizes online security and privacy for clients accessing their accounts and financial documents online.

At Ameriprise Financial, we have been helping people feel more confident about their financial future for 130 years. With extensive investment advice, asset management and insurance capabilities and a nationwide network of approximately 10,000 financial advisors*, we have the strength and expertise to serve the full range of individual and institutional investors' financial needs. 

Ameriprise has corporate locations throughout the U.S. and across the globe, and advisor offices in all 50 states. 

Certain hyperlinks within Ameriprise Financial web sites or social media content may hyperlink to third-party content which we believe to be reliable however, we cannot guarantee its accuracy or completeness. For this reason, we do not endorse any linked third-party content, advertising, advice, opinions, recommendations, or other information; it's merely intended to be provided as a general source of information and is not a solicitation to buy or sell any securities, accounts, or strategies. In addition, any linked third-party content should not be used as the sole basis for any investment decisions, nor should it be construed as a recommendation or advice designed to meet the particular needs of an individual investor. Please seek the advice of a financial advisor regarding your particular financial situation.  

Investment products are not insured by the FDIC, NCUA or any federal agency, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.

Investment advisory products and services are made available through Ameriprise Financial Services, LLC, a registered investment adviser.   

Securities offered by Ameriprise Financial Services, LLC. Member FINRA and SIPC.

For additional important disclosures on engagement rules, linking to third party content or other risks, please visit: www.ameriprise.com/social 

*Ameriprise Financial Q1 2024 Earnings Release.

Ameriprise Financial Services, LLC

• First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
• Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
• Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals
• Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system
• Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities
• Should be flexible to work during weekends
• Should be open for flexible working hours and on rotational basis
• Should be flexible for split week offs

Contact Center Specialist

Contact Center Specialist assisting clients with service issues and transactions at Ameriprise India LLP. Providing excellent customer experience through direct communication and problem resolution.

• First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
• Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
• Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals
• Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system
• Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities

Contact Center Specialist responsible for client service issues and complex service requests at Ameriprise India. Engaging with clients to provide exceptional service and solutions.

Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. It is known for offering a wide range of products including groceries, health and wellness supplies, electronics, clothing, and more. Walmart has a diverse array of career opportunities across different sectors such as management, technology, finance, healthcare, supply chain, and logistics. They also emphasize culture, diversity, equity, and inclusion in their work environment. In addition to its retail operations, Walmart is invested in technological innovations through Walmart Global Tech, which focuses on improving customer shopping experiences and empowering its employees.

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands (Sam's Club, Bonobos, Moosejaw and many more!), you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and build a career you’re proud of.

Walmart

• Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
• Navigate multiple systems to aid in answering questions and resolving issues
• Communicate professionally in a conversational manner
• Ensure customer satisfaction using all available resources
• Be punctual, reliable, problem solve, act with integrity, and be dedicated to making a difference

Resolution Coordinator, Contact Center

Customer Care Senior Resolution Coordinator managing high volume customer inquiries via phone, chat, and email. Required to adapt to various systems and ensure satisfaction throughout interactions.

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

• Coordinate team tasks
• Assist in project management
• Handle customer inquiries
• Prepare reports


Assistant Manager – Digital HR Operations – HR Generalist, HR Contact Center

Coordinate team tasks and assist in project management as an Assistant Manager in Digital HR Operations. Handle customer inquiries and prepare reports effectively.

Hybrid Call Center Reps roles in India

Browse 5 hybrid call center reps roles hiring in India plus related opportunities such as customer support and customer service.

5 jobs found

Senior Analyst, Call Centre

MFSG

Contact Center Specialist

Ameriprise Financial Services, LLC

Contact Center Specialist

Ameriprise Financial Services, LLC

Resolution Coordinator, Contact Center

Walmart

Assistant Manager – Digital HR Operations – HR Generalist, HR Contact Center

EXL