operations

Definitely not a sweet shop.We're the tech company making insurance more accessible and more affordable for as many people as possible.We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while polishing a 4.5 star Trustpilot score. But we’re just getting started.Over the next 2 years, we’re planning to help even more people by launching products and services across different sectors and countries 🚀Want to join us on our mission? Check out our live roles on Linkedin by clicking the jobs tab (see above ☝️) and on our careers page: https://www.marshmallow.com/jobsAnd since you're exploring, why not read our reviews over on Glassdoor? https://bit.ly/3iVHfxf

Marshmallow

• Supporting our broker and dealer partners to get Hire Purchase deals completed - think chasing invoices, discussing loan limits/deposits, setting clear expectations to move deals forward
• Assessing applicant affordability and suitability using our Underwriting Guidelines, Credit Risk models and interpreting both agency credit report data and Open Banking reports
• Making decisions (with guidance initially) on who we should lend to
• Identifying areas where processes can be improved via automation and AI, and working closely with our engineering team to implement ideas
• Working with the Car Finance Ops Team Lead, GM and Head of Risk to set and track performance KPI’s, constantly challenging what ‘great’ looks like
• Actively collaborating with cross-functional teams including Engineering, Product Design and Risk, as well as wider parts of the business (Complaints, Collections) to resolve complex issues
• Providing real-time customer support via email, phone etc, ensuring effective and efficient communication - everything from welcome calls to our new customers through to setting up payment plans with customers who have missed payments
• Abandoned Basket (ABBA) conversion - turning ‘stuck’ deals into completed deals using your initiative and determination
• Adapting your ways of working quickly - processes and software change rapidly in car finance - no two days will be the same!

Lead Customer Operations Executive

Lead Customer Operations Executive driving solutions for Car Finance team. Supporting brokers/dealers in completing financial transactions and improving customer experience.

Keller Executive Search International is a global executive search firm specializing in helping organizations find exceptional leadership talent. With a network spanning numerous cities around the world, they provide recruitment services, transition planning, employee coaching, and leadership development. Committed to diversity and sustainability, Keller offers high-quality, tailored executive search solutions across various industries. Their services include recruitment process outsourcing, military transitions, and succession planning, with a focus on finding the right leaders to drive business success globally. Keller is recognized for its robust assessment practices and a comprehensive suite of HR advisory services.

Keller Executive Search International is a global executive search that recruits senior leaders for prominent brands and organizations. We offer full-spectrum services, such as Executive Search, Board Services, CEO Succession Planning, Executive Assessment, Business Culture Review, and Corporate Handover.

Keller Executive Search International

• Lead, mentor, and develop a team of operations professionals including supervisors and internal forwarders
• Conduct performance appraisals and manage succession planning
• Foster a high-performance, collaborative team culture
• Oversee accurate and timely execution of all customer transport orders
• Optimize routing and utilization to maximize efficiency and profitability
• Ensure operations align with customer expectations and service level agreements
• Monitor market trends and identify operational insights to support business development
• Enable scalable logistics and capacity planning for business expansion
• Support the commercial team with qualified leads and strategic input
• Maintain effective relationships with customers, hauliers, and internal stakeholders
• Proactively manage delays, changes, or incidents with clear communication
• Ensure operational agreements with hauliers are confirmed in writing
• Monitor and report on volumes, revenue, and margin performance
• Submit weekly and monthly operational and financial reports
• Maximize margins through optimal use of Transport Management Systems

Operations Manager – Logistics

Head of Operations leading logistics team in Budapest office for a multimodal logistics operator. Pivotal role with progression to General Manager within 1-2 years

• Build and guide a high-performing operations team, including supervisors and internal forwarding staff
• Drive employee growth through coaching, mentorship, and regular performance evaluations
• Establish clear career pathways and succession strategies while cultivating an engaged, results-driven workplace
• Direct the end-to-end execution of customer transportation requests with precision and timeliness
• Enhance route planning and asset utilization to drive efficiency gains and improve profit margins
• Ensure all activities meet established service level agreements and exceed client expectations
• Track industry developments and extract actionable insights to inform commercial strategy
• Design scalable logistics frameworks and capacity models that support organizational expansion
• Partner with the sales team by contributing qualified prospects and strategic recommendations
• Nurture strong partnerships with clients, carrier networks, and colleagues across departments
• Address service disruptions, schedule changes, or operational issues through timely, transparent updates
• Document all carrier agreements and arrangements in written form
• Track key metrics including shipment volumes, revenue streams, and profitability indicators
• Deliver comprehensive weekly and monthly reports covering operational and financial performance
• Leverage Transport Management Systems effectively to protect and enhance profit margins

Head of Operations

Head of Operations overseeing logistics for a multimodal provider in Budapest. Focus on operational performance, client relationships, and driving volume expansion.

35+ Years of Experience Supporting Businesses Like Yours

BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month.

WHY CHOOSE BARE?
Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customized to meet your needs, providing actionable feedback to help you make critical business decisions. We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences.

+ Customized Research Solutions
+ Immediate, Actionable Feedback
+ Dedicated Project Team
+ Family-Owned, Global Capabilities

Mike Bare is the co-founder of the Mystery Shopping Providers Association (MSPA) http://www.mspa-global.org/en/ 

Visit our website for a free quote or more information at www.bareinternational.com

BARE International

• Supervise the activities of assigned operational teams & ensure all client needs are met.
• Coordinate the work of KAM TLs, Client Service Manager and RM leaders.
• Participate and contribute to monthly global OPS calls.
• Coordinate all client business accounts, ensuring all deadlines are met in a timely and orderly fashion.
• Maintain the client relationship and oversee client satisfaction.
• Build relationship by establishing trust and credibility through regular meetings and communication.
• Respond to all client calls, emails, and texts within 24 working hours.
• Exceed quality expectations by constantly monitoring data and results, proactively informing the client of any concerns, and working with the team to immediately correct and improve results.
• Resolve promptly key operational problems/issues.
• Conduct or attend in-person meetings at client or BARE offices.
• Supervise all team members of KAM and RM departments.
• Provide training, coaching, and mentoring to new and existing employees; assist in the orientation/acclimation process for new employees.
• Communicate effectively and positively with team members in many locations with diverse backgrounds.
• Organize team meetings and participate in regular 1:1’s with RM and KAM TLs for coaching & development.
• Address performance issues when necessary and keep accurate documentation of all performance counseling sessions, positive or performance-improvement.
• Motivate team’s participation towards operational goals.
• Monitor workloads, and coach and motivate staff with clear goals and feedback.
• Conduct regular formal performance appraisals for KAM/RM TLs and follow up on departmental individual goals.
• Conduct team audits to ensure adherence to processes and procedures.
• Create a customer-focused and positive team spirit.
• Align local KPIs with Global KPIs to ensure drive towards corporate goals.
• Guide and control assigned staff with evaluator recruitment; ensure quality control of projects, set up research surveys/accounts, audit submitted reports as needed.
• Ensure high and timely completion of the projects.
• Define and communicate client needs, goals, methodologies, and research scopes to the team.
• Identify Operational/Fieldwork issues and recommend solutions.
• Author project summaries, analyses, or case studies when required.
• Coordinate the reporting needs of clients with close cooperation of the Business Intelligence team.
• Create and conduct tailored presentations to clients.
• Monitor client budgets and billing process for accuracy and timeliness.
• Monitor project budget; evaluate and implement opportunities to reduce operational costs.
• Coordinate monthly client invoicing and evaluator payments.
• Research and resolve evaluator payment issues and questions.
• Compile monthly financial reports (e.g. Shop Metrics, Revenue Analysis, Budgets, etc.).
• Communicate monthly revenue analysis wins and opportunities with team; set goals and strategies for cost-cutting and cost optimization.
• Develop and implement operational strategies to maximize efficiency and eliminate waste/redundancy.
• Remain aware of all specification changes and subsequent impact on costing and client fees.
• Assist in strategy development and execution.
• Organize and attend Internal Project, Account Review, and Operational meetings.
• Assist with the implementation of company policies and procedures through leadership by example.
• Participate in management meetings; provide consultative feedback to management and superiors; provide advice and assistance to senior management in the planning, implementation, and evaluation of modifications to operations, systems, and procedures.

Operations Director

Operations Director overseeing client operations for BARE International, a customer experience consulting firm. Responsible for team management, client satisfaction, and operational efficiency in a hybrid role.

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025.We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about?#TogetherWeCan

Vodafone

• Support and motivate at least one privacy analyst, fostering creativity and ensuring smooth day-to-day operations.
• Manage privacy demand by triaging and categorising requests, tracking workload, and maintaining visibility on priorities.
• Conduct Privacy Impact Assessments and support Privacy by Design and Assurance activities.
• Assist HR with Subject Access Requests and support privacy incident investigations.
• Ensure supplier compliance by embedding privacy considerations into procurement processes.
• Perform re-assessments of high and medium-risk data processing activities to maintain compliance.
• Maintain centralised records and drive quality assurance for data accuracy.
• Support policy compliance reviews and second-line assurance activities.
• Negotiate internal and external data protection terms, including complex agreements.
• Liaise with local market privacy contacts to accommodate regional requirements.
• Advise on privacy issues related to global roaming, procurement, IoT, AI, Blockchain, and big data.
• Promote privacy culture through training and awareness initiatives.
• Develop and embed privacy notices, templates, and processes to improve efficiency.
• Provide support for other privacy-related activities as required.

Senior Privacy Operations Specialist

Senior Privacy Operations Specialist managing privacy compliance for Vodafone’s global customers. Supporting privacy initiatives and ensuring data protection for millions globally.

Calderys is a leading global provider for industries operating in high temperature conditions. The company specializes in thermal protection for industrial equipment and offers a wide range of refractory products. Calderys provides advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With its extensive international network of experts, the company supports customers in their energy transition needs by ensuring sustainable and innovative solutions. Calderys pays particular attention to sustainability, improving its own environmental footprint and aiding customers with their energy transition needs. In February 2023, Calderys joined forces with HarbisonWalker International, the largest supplier of refractory products and services in the United States.

Calderys is a leading global solution provider for industries operating in high temperature conditions. The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.
As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our 5,800 employees a world of opportunity.

With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.

Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic.
In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last. 

Calderys - Forged in legacy. Fueled by excellence. 


Calderys

• Serve as the accountable owner for the performance, stability, and availability of assigned operational applications.
• Maintain the service strategy and roadmap, aligned with IT architecture standards and business operational goals – working closely with the Operations BPO and BPA.
• Ensure applications are compliant with security, regulatory, and operational risk requirements.
• Monitor application health, availability, and performance; proactively address issues to minimize downtime.
• Coordinate with IT operations, support teams, and vendors for incident and problem resolution.
• Lead root cause analysis for major incidents and ensure permanent solutions are implemented.
• Act as the primary point of contact for business functions such as supply chain, manufacturing, procurement, and logistics – through the Business Process Management structure of the Operations BPO and BPAs.
• Understand operational business processes and translate them into IT service requirements and enhancements.
• Collaborate with business users to drive process improvements through technology.
• Manage application lifecycle activities such as upgrades, patching, integration, and decommissioning.
• Ensure structured change control processes are followed to minimize risk to operations.
• Plan and execute release deployments with minimal business disruption.
• Manage vendor relationships for application support and licenses.
• Track and manage budgets for application maintenance, enhancements, and support.
• Ensure vendor performance aligns with SLAs and business expectations.
• Identify opportunities to enhance system efficiency, user experience, and automation.
• Promote best practices in service management (ITIL) and leverage analytics to drive decisions.
• Lead or support digital transformation initiatives within operations.

IT Operations Applications Service Owner

IT Service Owner overseeing critical IT applications for business operations in Hungary. Ensuring stability, security, and alignment with operational needs.

KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have 227,000 outstanding professionals working together to deliver value in 146 countries and territories. With a worldwide presence, KPMG continues to build on our successes thanks to clear vision, defined values and, above all, our people. 

Our industry focus helps KPMG firms’ professionals develop a rich understanding of clients' businesses and the insight, skills and resources required to address industry-specific issues and opportunities.

The independent member firms of the KPMG network are affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity.  Each KPMG firm is a legally distinct and separate entity and describes itself as such.

KPMG

• Assist the team members with ad-hoc administrative tasks
• Consolidation of Excel-based information
• Maintain databases and perform updates as necessary to ensure accuracy
• Update and possibly improve Existing reports to support decision-making

Global Mobility Operations Trainee

Global Mobility Operations Trainee assisting the team in VAT compliance solutions while working in a multicultural environment. Gaining valuable insights into multinational clients' operations and working with a diverse team.

• Providing real-time customer support via live chat, ensuring clear communication.
• Focusing on renewal-related inquiries during the first six months, helping customers understand and choose from their new policy options.
• After gaining deeper product and process knowledge, you will be trained to handle cancellation cases, where you will aim to understand customers’ reasons for leaving and proactively look for solutions to retain them.
• You’ll be handling live chat interactions, split into dedicated blocks to ensure time for follow-up, admin, and well-being breaks.
• You’ll be closely working together with your Team Leader to track performance, set goals, and receive coaching when additional support is needed.
• Your performance will be measured through Customer Satisfaction scores (CSAT), quality audits, and daily productivity metrics. You’ll also receive weekly insights into how many customers you successfully retained during cancellation conversations.
• You’ll receive comprehensive training on handling complaints and supporting vulnerable customers, with a strong focus on identifying and addressing concerns with empathy and professionalism.
• You’ll be actively collaborating with cross-functional teams including Claims, Fraud, Quality Assurance, and Knowledge Management, while also working alongside senior agents, coaches (especially during probation period) and team managers.

Customer Operations Executive – Part Time

Customer Operations Executive providing real-time support via live chat for migration solutions. Collaborating with teams to enhance customer experience and addressing inquiries efficiently.

Hybrid Operations roles in Hungary

Browse 8 hybrid operations roles hiring in Hungary plus related opportunities such as operations manager.

8 jobs found

Lead Customer Operations Executive

Marshmallow

Operations Manager – Logistics

Keller Executive Search International

Head of Operations

Keller Executive Search International

Operations Director

BARE International

Senior Privacy Operations Specialist

Vodafone

IT Operations Applications Service Owner

Calderys

Global Mobility Operations Trainee

KPMG

Customer Operations Executive – Part Time

Marshmallow