manager

Gepard Media is a dynamic company founded in 2019 by blockchain and gaming enthusiasts that builds brands, products, and lead-generation strategies for the crypto gaming and iGaming sector. The company provides marketing, technology, and customer operations solutions to iGaming brands, operates globally from its headquarters in Tallinn, Estonia with a remote workforce, and focuses on growing and supporting crypto gaming businesses.

Gepard Media is a dynamic company established in 2019 by a passionate group of blockchain and gaming enthusiasts. Our mission is to create exceptional brands, products, and lead-generation strategies that set the standard in the fiercely competitive world of crypto gaming. At Gepard Media, we specialize in delivering top-notch marketing, cutting-edge technology, and efficient customer operational solutions to iGaming brands. Our rapidly expanding team comprises over 51 industry experts, and we operate from our headquarters in Tallinn, Estonia, with team members spread across the globe, working remotely. We are united by our ambition, creativity, and a shared commitment to revolutionizing the crypto gaming landscape. If you’re looking to make your mark in this exciting industry and work with a team of dedicated professionals, Gepard Media is the place for you. Join us in shaping the future of crypto gaming!

Gepard Media

• Manage and develop relationships with high-value VIP customers and selected key accounts
• Drive proactive retention, reactivation, and engagement efforts across VIP and high-potential player segments
• Identify promising pre-VIP customers and support early detection and conversion into the VIP journey
• Monitor customer behaviour, churn indicators, activity patterns, and commercial opportunities
• Handle more complex, sensitive, or high-priority customer cases in a professional and commercially sound way
• Help define and uphold high standards for personalised communication, relationship management, and portfolio ownership
• Support the development of VIP processes, internal workflows, and department best practices
• Work closely with CRM, Customer Support, Payments, Risk, Compliance, Sportsbook, Casino, and other internal stakeholders to deliver a strong VIP customer experience
• Contribute to KPI follow-up, reporting inputs, and performance analysis to support the wider VIP strategy
• Support and guide less senior team members, with scope for broader leadership responsibilities over time
• Ensure all VIP activity is handled in line with responsible gaming, AML, compliance, and internal policies

VIP Manager

VIP Manager focusing on relationships with VIP customers for online casino and sportsbook. Managing retention strategies and enhancing customer engagement while supporting a dynamic team environment.

The Baltics are a special land, where people share common values, are connected by similar drive and vision. People like this deserve their own bank that is like the Baltics themselves – dynamic, agile, and forward-looking. Independent, but stronger for being together. It is our privilege to be that bank​!We want to make a difference and have a voice in society, to shape the economic environment with the future in mind, and to contribute to our home region. We know the local people and businesses and we want to be the preferred partner in financial matters for our customers. We will do that by being accessible, fast and predictable.Being pan-Baltic gives us the size and the strength to make a real difference, while still being a local bank. Although we have Nordic roots, we were born here, and we make our decisions here. We combine global knowledge with local expertise.Luminor is the third-largest provider of financial services in the Baltics, with some 870 000 clients and 2 300 employees. In the Baltic region, it has a market share of 14.9% in deposits and 16.9% in lending as at the end of March 2021. Luminor has total shareholders’ equity of 1.7 billion EUR and a CET1 ratio of 23.4%.Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.

Luminor Group

• Serve as the primary advocate and driver of the IT Problem Management process, ensuring its efficiency and maturity
• Lead technical investigations and conduct comprehensive root cause analyses (RCA) in coordination with relevant technical teams
• Monitor the implementation of corrective actions based on RCA outcomes and ensure accountability
• Oversee and align Problem, Incident, and Change Management processes in accordance with governance and compliance standards
• Collaborate with the Process Owner to define and refine workflows, responsibilities, and performance metrics
• Prepare regular reports on IT operational performance, risk, and compliance for senior management and regulatory stakeholders
• Evaluate the effectiveness of IT operations activities and recommend enhancements
• Foster a culture of collaboration, accountability, and continuous improvement within the IT Operations function

Senior IT Problem Manager

IT Problem Manager driving the IT Problem Management process at Luminor. Leading investigations, root cause analyses, and collaborations for compliance and operational efficiency.

• Develop and implement IT asset management strategies and policies.
• Lead the design and management of IT Asset Management process.
• Oversee the full lifecycle of IT assets (from procurement to disposal).
• Maintain accurate asset inventories and documentation.
• Ensure compliance with software licensing and regulatory requirements (DORA).
• Support Procurement in Software Asset agreement negotiations.
• Consult and support teams on IT Asset Management topics.
• Conduct audits and prepare reports on asset utilization and performance.
• Identify cost-saving opportunities and process improvements.
• Support internal and external compliance audits.
• Build and keep competences needed to perform daily tasks according to highest standards.
• Build and manage relationships with internal stakeholders and external suppliers.
• Take part in identifying and managing any relevant risk towards Luminor.
• Contribute to team and company performance through effective collaboration, acting with energy, enthusiasm and commitment.
• Take responsibility in professional self-development and contribute to own and team performance improvement by constructive feedback and relevant suggestions.

Senior IT Asset Manager

Senior IT Asset Manager at Luminor Group overseeing the lifecycle management of IT assets. Leading asset management initiatives and ensuring compliance with licensing and regulatory requirements.

Hybrid Managers roles in Estonia

Browse 3 hybrid managers roles hiring in Estonia plus related opportunities such as project manager, operations manager, director and team lead.

3 jobs found

VIP Manager

Gepard Media

Senior IT Problem Manager

Luminor Group

Senior IT Asset Manager

Luminor Group