support-engineer

Emerson is a global technology, software, and engineering company known for driving innovation that aims to make the world healthier, safer, smarter, and more sustainable. This company operates as a powerhouse in various sectors, focusing on delivering advanced solutions and services that align with its commitments to environmental, social, and governance standards. Emerson is dedicated to sustainability, diversity, equity, and inclusion while actively engaging in communities and promoting STEM initiatives. The company's expertise in automation and its top-tier leadership contribute to its global reputation.

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets.

We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. 

Emerson

• Foster a positive environment for work and professional growth.
• Work as a team player within the GSC to address customer questions and technical issues.
• Maintain or improve customer satisfaction through group and individual effort.
• Perform base customer support activities as needed, including phone support & remote diagnostics, managing and prioritizing call records and workload.
• Provide technical support for Ovation software & hardware products including peripherals and 3rd party package offerings.
• Coordinate technical support processes and call escalation from EECR to NA, and between various support organizations.
• Continually and proactively increase one’s technical capabilities, eventually establishing one or more area(s) of expertise.
• Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
• Maintain accurate documentation of all support, utilizing the SMS database and other tools.
• Maintain Ovation product equipment, support labs, and group capital equipment.
• Participate in rotational assignments to PWS Headquarters and to customer sites to build skills and support our installed base of customers.
• Help to enhance the value of the Global Service Center by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).

DCS Support Engineer

Customer Support Engineer providing technical support for Ovation products within Emerson's Global Service Center. Diagnosing issues and enhancing customer satisfaction in power and water solutions.

Armis offers the markets leading asset intelligence platform designed to address the new threat landscape that connected devices create. 

40 Fortune 100 companies trust our real-time and continuous protection to see with full context all managed, unmanaged assets across IT, Cloud, IoT devices,  medical devices (IoMT), operational technology (OT), industrial control systems (ICS), and 5G. 

Armis provides passive and unparalleled cybersecurity asset management, risk management, and automated enforcement. 

Armis customers are from across all industries, verticals & segments including governments, state, local, education (SLED), healthcare, critical infrastructure providers (CIP), retail, manufacturing, smart cities, transport, energy including organizations such as Colgate Palmolive, Allegro Microsystems, Takeda Pharmaceuticals, Mondelez, PepsiCo, DocuSign, the Booking Group and many more. 

Armis is a privately held company and headquartered in Palo Alto, California.

Armis

• Provide second level support with a focus on US based customers
• Help resolve customers’ most pressing technical issues
• Apply creativity and innovative ideas to support customers
• Take ownership of customer cases and troubleshoot issues
• Support customers in making the most of our products
• Engage in projects either within/with other teams for company-wide impact

Associate Technical Support Engineer

Technical Support Engineer providing second level support and troubleshooting for US customers. Helping resolve complex technical issues while collaborating with various teams.

• Provide second level support with a focus on US based customers
• Help resolve customers’ most pressing technical issues
• Take ownership of customer cases and troubleshoot customers’ issues
• Support customers in making the most of Armis products
• Take on projects with other teams to create a company-wide impact

Tier 2 Technical Support Engineer

Provide second level technical support for US customers at Armis, focusing on cybersecurity solutions. Troubleshoot and resolve critical technical issues for enterprise customers in a hybrid role.

• Provide second level support with a focus on US based customers
• Help resolve customers’ most pressing technical issues
• Take ownership of customer cases and troubleshoot issues
• Support customers in maximizing use of products
• Collaborate with other teams to create company-wide impact

Tier 3 Technical Support Engineer

Provide technical support for US customers using Armis products. Resolve pressing technical issues and ensure effective product use in cybersecurity.

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets.We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!Flexible and competitive benefits plans offer you the right options to meet your individual and family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. 

Technical Support Engineer 1

Technical Support Engineer providing customer support for Ovation control systems in power and water solutions. Responsible for troubleshooting, documentation, and client satisfaction in hybrid environment.

Hybrid Support Engineers roles in Costa Rica

Browse 5 hybrid support engineers roles hiring in Costa Rica plus related opportunities such as it support.

5 jobs found

DCS Support Engineer

Emerson

Associate Technical Support Engineer

Armis

Tier 2 Technical Support Engineer

Armis

Tier 3 Technical Support Engineer

Armis

Technical Support Engineer 1

Emerson