customer-success-manager

Excelsior Works is an early-stage company with a placeholder "Launching Soon" website that invites visitors to subscribe for updates. The site currently contains minimal public-facing information and appears to be preparing for a future product or service launch; it primarily functions as a landing page to collect email signups and announce forthcoming availability.

Excelsior Works is reshaping the future of online gaming through innovation, responsibility, and self-regulation. At ExWo, we are committed to creating a player-first experience that goes beyond traditional gaming. Our focus is on providing a seamless, transparent, and engaging platform where players feel safe and valued.

We believe in building a gaming environment that prioritizes user well-being, self-regulation, and operational excellence. Our unique approach empowers players to enjoy an immersive gaming experience while maintaining control and ensuring fairness.

Excelsior Works isn’t just about gaming; it’s about pioneering a new standard in the industry, where technology and player interests converge. We are just getting started on this journey to offer the best gaming experience, built on trust, innovation, and responsibility.

Excelsior Works

• Monitor individual and team performance, ensuring alignment with goals and KPIs
• Provide ongoing feedback, coaching, and support to Customer Success Agents
• Conduct regular 1:1s and contribute to performance reviews
• Support onboarding and training of new team members
• Ensure smooth day-to-day team operations
• Oversee time tracking, shift adherence, and payroll-related inputs
• Identify workflow inefficiencies and suggest improvements
• Handle escalations and complex customer cases with empathy and ownership
• Maintain high standards of customer interaction across the team
• Work closely with Engineering and internal teams to report issues and suggest enhancements
• Partner with Technical Shift Leads and other CS units on cross-training initiatives
• Contribute to continuous improvement of tools, processes, and customer journeys

Customer Success Team Lead

Customer Success Team Lead at ExWo overseeing team performance and customer satisfaction. Collaborating with multiple teams for operational excellence in Sofia.

LeapXpert is a software platform that enables compliant, governed enterprise messaging across channels like WhatsApp, iMessage, WeChat, SMS, Telegram and Signal, and integrates with Microsoft Teams. It captures and archives conversations for recordkeeping and regulatory compliance, enforces governance and security controls, and automates communication workflows. The platform also provides communication intelligence (LeapXpert Signals and Maxen) to surface insights and productivity guidance, primarily serving regulated enterprises such as financial institutions.

LeapXpert, the responsible business communication pioneer, provides enterprises peace of mind through compliant and secure communication solutions. 

The LeapXpert Communications Platform enables compliant, governed, and secure communication between enterprise employees and their clients across consumer messaging and voice channels, while leveraging Communication Intelligence to enhance front-office employee productivity and decision-making. 

LeapXpert, a Gartner Cool Vendor, is headquartered in New York, with offices in London, Tel Aviv, and Asia. Hundreds of enterprise customers, with hundreds of thousands of users in more than 45 countries, depend on LeapXpert daily for Digital Communications Governance.

LeapXpert

• Manage a portfolio of enterprise customer accounts to ensure overall satisfaction, health, long term success, growth and retention meeting SLAS, driving product adoption, and fostering strong relationships with key stakeholders.
• Increase revenue by driving cross-sell/up-sell opportunities, while boosting customer advocacy and reference-ability to support new business growth.
• Define and optimize the customer journey, identify improvement opportunities, and track key metrics (usage, satisfaction) to drive continuous engagement and satisfaction.
• Reduce churn through proactive risk management and data-driven engagement. Drive renewals as well as expansion and upsell opportunities through proactive account management and strategic adoption of the product.
• Develop success plans, establish and track operational metrics and report on customer health and outcomes. Ensure SLA, compliance and identify opportunities for improvement in service delivery.
• Own and initiate service or process improvements to ensure business efficiency, high customer satisfaction, and effective execution.
• Collaborate with internal teams (Sales, Product, Customer Support) to align on customer needs, product roadmap, and service delivery. Provide regular reports on service performance and metrics to both internal stakeholders and executive leadership.
• Engage in a culture of continuous learning and professional growth by completing ongoing training, mentorship, and opportunities for skill development.

Customer Success Specialist

Customer Success Specialist managing a portfolio of enterprise accounts at LeapXpert. Driving customer satisfaction, product adoption, and long-term business growth.

OpenPayd is a company that provides Banking-as-a-Service (BaaS) and embedded financial services infrastructure. It offers a wide range of products including global payment processing, virtual IBANs, multi-currency accounts, and foreign exchange automation. OpenPayd's API-driven technology allows for seamless integration of financial services into digital platforms, enabling businesses to manage payments globally and streamline their treasury operations. Their solutions are tailored for fintech companies, marketplaces, payroll systems, and other industries that require advanced financial services capabilities. OpenPayd is focused on empowering businesses to innovate and enhance their financial service offerings.

Embedded Finance for the digital economy

OpenPayd is a leading global payments and banking-as-a-service platform that provides a range of banking and payment services to both financial and non-financial institutions.

Our services are underpinned by a global network of licences and are accessible through a single API. These include IBANs, open banking, e-money accounts, FX conversion, local and international payments, card processing and debit cards.

We believe that all businesses - irrespective of their size or industry - should be able to access the best payment and banking services. We provide all of our services through a simple, flexible and scalable platform.

We are based in London, with offices in Malta, Turkey, Bulgaria, Amsterdam, Singapore, Hong Kong and Brazil.

OpenPayd

• Support clients in understanding and navigating international payment processes, including IBAN, SEPA, and SWIFT transactions.
• Monitor client satisfaction and proactively address issues to reduce churn and improve retention.
• Conduct regular check-ins, business reviews, and performance reporting for key accounts.
• Collaborate with internal teams (Product, Compliance, Support, etc.) to ensure client needs are met.
• Provide product training, guidance, and best practice recommendations.
• Support onboarding of new clients and ensure a smooth transition to the platform.
• Maintain accurate client records and engagement notes in CRM systems.
• Gather client feedback and contribute to product improvements.

Customer Success Executive

Customer Success Executive supporting clients in understanding international payment processes. Collaborating with teams to ensure client needs are met and improve satisfaction in fintech.

3E is a company that specializes in chemical and workplace safety solutions. They provide a range of services including chemical inventory management, SDS authoring, regulatory compliance tools, and product stewardship. Their focus is on helping organizations meet compliance standards, maintain safety, and enhance sustainability in their operations, particularly in industries dealing with chemicals and materials.

Delivering intelligent compliance solutions that empower companies to reduce risk, drive continuous improvement, and create new growth opportunities. For over 30 years, 3E has provided clients with the expertise, content, live 24-7-365 environmental health and safety (EHS) support and award winning solutions required to increase chemical and workplace safety, improve product safety and stewardship, strengthen supply chain stewardship, and optimize research and development decision support.

We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers, and seven of the world’s top ten pharmaceutical companies. Global locations include our corporate headquarters in Carlsbad, California, along with offices in Beijing, China; Bethesda, Maryland; Canton, Ohio; Copenhagen, Denmark; Frankfurt, Germany; Markdorf, Germany; Montreal, Quebec; Siegen, Germany; Sofia, Bulgaria; and Tokyo, Japan. 

Visit us at www.3Eco.com.

• Act as a trusted advisor and advocate for customers, helping them unlock the full potential of their investment in 3E solutions
• Lead with insight, drive adoption, and shape success plans tailored to real business outcomes
• Influence renewals and expansions, impacting customer satisfaction, retention, and growth
• Collaborate closely with dedicated Account Managers (AMs) to align efforts across shared books of business
• Identify and prioritize high-value accounts, proactively engaging key stakeholders
• Navigate risks with clarity and confidence
• Deliver measurable customer outcomes and maintain a high cadence of proactive, value-led engagements

Customer Success Manager

Customer Success Manager leveraging SaaS solutions to enhance client relationships and drive value across EMEA region. Focused on retention and satisfaction as part of a mission-driven company.

Hybrid Customer Success Managers roles in Bulgaria

Browse 4 hybrid customer success managers roles hiring in Bulgaria plus related opportunities such as client partner, account executive, account manager and customer success manager.

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