support-engineer

Daikin Europe is a leading company in advanced heating and cooling solutions, actively shaping a more sustainable future. With a strong presence across Europe, the Middle East, and Africa, Daikin focuses on innovation and environmental responsibility, emphasizing the importance of its diverse workforce. The company fosters a collaborative environment where employees can grow their careers in various fields such as Research & Development, Manufacturing, Engineering, and Sales, contributing to its mission of delivering efficient climate control technologies.

Air is essential to our existence. At Daikin, it is our mission to make the air we breathe and live in the best possible kind of air. 

Daikin Europe, founded in 1973, is the leading provider of heating, cooling, ventilation, air purification and refrigeration (HVAC-R) technologies, including energy-efficient air conditioning and heat pump systems. 

Our 13,700 employees develop a broad portfolio and turnkey solutions for residential, commercial and industrial purposes in Europe, Middle East and Africa (EMEA). 

We design our innovations to improve people’s health and well-being, while reducing the environmental impact of heating and cooling. By 2050, we aim to be carbon neutral throughout the full value chain and life cycle of our products and solutions.

Kodawari (こだわり in Japanese) is the pursuit of perfection and devotion to craft. This mindset has always been at the heart of our company and will continue to be our driving force for a healthier planet.

Daikin Europe is a subsidiary of Daikin Industries Ltd. founded in 1924 in Osaka (Japan) with over 96,000 employees worldwide.


Daikin Europe

• As a Software Engineer / Analyst you will acquire deep technical knowledge of the solutions we are building.
• You are interested in IoT and app/web development.
• You are the technical expert who translates the requirements correctly towards our external partners.
• You will not be coding, you will oversee the development activities to deliver according to the requirements.
• You formulate software and user interface specifications with the requirements you captured for the business, architects, security, ...
• You take ownership of your development tracks at our software suppliers.
• You prioritize and follow-up the developments with the 'platform owner'.
• You assist the team with 3rd line support.
• You follow technological evolutions within your field of expertise and formulate proposals to include them in our developments.

Senior Technical Analyst

Software Engineer/Analyst working with IoT and app/web development at Daikin's EMEA Development Centre. Overseeing development activities and ensuring technical alignment with business requirements.

Smappee is a company that specializes in smart energy management and charging solutions. They provide future-proof charging solutions for businesses and homes that scale and adapt to the needs of fleets and individual users. Smappee offers modular energy management systems that allow for accurate control and monitoring of energy usage. Their solutions include business and home charging stations, energy management systems, and hosting smart stops for public electric vehicle charging. With a focus on sustainability, Smappee helps clients like retail groups, hospitals, and logistic companies to integrate green mobility into their operations.

Smappee is an award-winning global cleantech company that aims to save its customers energy and money by reducing energy consumption and improving energy efficiency.

Smappee

- You will provide 2nd line support to installers and partners via a ticketing system, by telephone and by e-mail. 
- When Smappee installers encounter problems during the installation or configuration of our products, you will actively help to find solutions through hands-on troubleshooting and debugging. 
- You will support our installers and partners by answering technical questions and guiding them in solving problems experienced by their end customers. 
- You will get to know our hardware and software products thoroughly so that you can confidently advise and support our customers. 
- You will interpret and analyse communication protocols (e.g. Modbus, MQTT, OCPP, etc.) to identify the root cause of technical issues. 
- You will manage and follow up on RMA processes, ensuring smooth handling of returned products and close communication with relevant teams. 
- You will train and coach internal colleagues to strengthen their technical knowledge and ensure consistent service quality. 
- You will collect and analyse customer feedback to identify and address recurring issues. 
- You will work closely with the R&D and Sales departments to enable product improvements and contribute to technical documentation. 


Technical Support Specialist – EV & Energy Solutions

Technical Support Specialist for B2B customers in energy solutions. Providing 2nd line support and troubleshooting for installers and partners in the energy sector.

MEDIAGENIX is a company that specializes in providing smart SaaS (Software as a Service) solutions designed to enhance audience engagement and maximize content return on investment. The company focuses on managing the content lifecycle effectively, offering extensive tools for content strategy, value management, and scheduling. By using data-driven insights, augmented intelligence, and automation, MEDIAGENIX aims to connect content and audiences profitably, supporting over 180 media groups globally. The company stands out by facilitating the transition of broadcasters to embrace digital-first media consumption, offering innovative capabilities for optimal content and channel management through their advanced SaaS platform.

We make memorable media experiences happen

MEDIAGENIX ranks among the top tech vendors in the international media industry with M&E Business Management Suite WHATS’ON. Customers include OTT streamers and VOD platforms, public and commercial radio & TV stations, telcos, and video service providers. Over 150 leading media groups across the globe manage a total of more than 2,000 channels and services with WHATS’ON. 

Media companies use WHATS’ON to orchestrate and transform their digital content supply chain end-to-end with a view to engaging their audiences, containing OPEX, and optimizing content ROI. 

We enable them to offer the right content at the right time to the right audience on the right device through whichever platforms and with whatever mix of business models that are best suited to achieve their aims. They can match content supply and demand at the strategic and the planning level while orchestrating smart and smooth workflows at the execution level, in a closed loop driven by data. This propels major efficiencies and innovations from content acquisition, rights management, planning and multichannel/multiplatform scheduling to content publication, and smart analytics. 

Check out www.mediagenix.tv

MEDIAGENIX

• Act as the technical backbone for escalated IT issues, providing advanced troubleshooting and resolution beyond first-line capabilities.
• Serve as a key point of contact for complex incidents and requests in Windows Server, Active Directory (AD), and network infrastructure.
• Guide and support first-line helpdesk engineers through Jira, ensuring efficient ticket handling and knowledge sharing.
• Perform system administration tasks: Manage and maintain Active Directory (user accounts, groups, GPOs, permissions), handle Windows Server configurations and updates, perform basic troubleshooting of LAN/WAN connectivity issues and assist with firewall rule reviews and network security configurations.
• Manage licenses and subscriptions for third-party SaaS solutions, ensuring compliance and cost optimization.
• Collaborate with other teams (Cloud, DevOps, Security) to resolve cross-functional issues.
• Maintain documentation for processes, configurations, and troubleshooting steps.
• Contribute to continuous improvement by identifying recurring issues and proposing preventive measures.

2nd Line Support Engineer

2nd Line Support Engineer maintaining IT systems for media companies like BBC and Disney. Handling advanced troubleshooting and supporting helpdesk engineers in a dynamic environment.

ESA - Electronic Security Association is the largest trade association in the United States representing the electronic security and life safety industry. Founded in 1948, the association consists of member companies that install, integrate, and monitor intrusion, fire detection, video surveillance, and electronic access control systems for a wide range of clients, including commercial, residential, industrial, and governmental sectors. ESA provides technical and management training, government advocacy, and delivers information, advice, tools, and services that help member businesses grow and succeed. With over 500,000 industry professionals employed by its members, ESA serves over 34 million residential and commercial customers. The association is also actively involved in advocating for school security improvements at federal and state levels.

The Electronic Security Association (ESA) is the largest professional trade association in the United States, representing the electronic security and life safety industry.Member companies install, integrate and monitor intrusion and fire detection, video surveillance and electronic access control systems for commercial, residential, industrial and governmental clients. ESA provides technical and management training, government advocacy and delivers information, advice, tools, and services that members use to grow their businesses and prosper. Together, ESA member companies employ more than 500,000 industry professionals and serve more than 34 million residential and commercial clients.ESA works at all levels to increase awareness about the value of the products and services members provide. The association supports new technology and applications with customized and relevant training and proactively promotes the industry through consumer awareness activities supported by trade and media relations programs. ESA also supports legislation and regulations that enhance public safety.

ESA - Electronic Security Association

• Beantwoorden en oplossen van technische vragen over onze brand- en toegangscontroleoplossingen.
• Ondersteunen van klanten via e-mail en telefoon, met focus op snelle en kwalitatieve service.
• Samenwerken met interne en externe salesteams en hen voorzien van technisch advies.
• Registreren van alle interacties en activiteiten in het CRM-systeem.
• Afstemmen met leveranciers voor complexe technische vraagstukken.
• Geven van productdemonstraties en technische trainingen aan klanten en partners.
• Ondersteunen op locatie bij productimplementaties en het identificeren en oplossen van storingen.
• Meewerken aan de evaluatie van nieuwe producten en het delen van technische feedback met Categorie Management.

Technical Support Specialist – Fire, Access Control, Nederlands, Franstalig

Technical Support Specialist providing pre-sales and post-sales support for fire detection and access control solutions. Collaborating with customers, internal teams, and suppliers for high-quality service.

SAJ is a company specializing in solar energy and industrial automation solutions. They provide professional solar inverters, energy storage systems, and intelligent energy management solutions for both residential and commercial applications. With 18 years of experience, SAJ focuses on offering smart, efficient, and convenient services globally, supported by their eSolar portal and intelligent maintenance solutions.

SAJ is a global manufacturer and innovator of smart energy storage solutions. Established in 2005, SAJ provides smart energy storage, power generation, and industrial automation products and solutions.

Adhering to "Technology-driven, Service-leading", SAJ builds a full value chain system covering R&D, production, operation, and service. SAJ is committed to becoming a leading global brand of smart energy storage. 

SAJ addresses a broad range of energy market segments globally, adopts the localization marketing strategy, and its marketplaces are more than 80 countries and regions, including Italy, Germany, Spain, UK, Belgium, Netherlands, Australia, Brazil, etc. 

SAJ will continue to provide smart, safe and reliable energy storage solutions, and build a green future together for a fulfilling life.

• Provide phone and email based problem solving and fault finding support for installers and customers
• Generating cases via CRM to track and resolve customer enquiries
• Answering technical product enquiries
• Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
• Developing, updating and managing technical documentation for commissioning of our products
• Assist in developing the technical support process of the business
• Assist in Sales Exhibitions and Trade Fairs

Technical Support Engineer

Technical Support Engineer providing problem-solving and support for customers and installers in the energy sector. Involves liaising with various departments and developing technical documentation.

Hybrid Support Engineers roles in Belgium

Browse 5 hybrid support engineers roles hiring in Belgium plus related opportunities such as it support.

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