field-engineer

NCR Corporation has evolved into two distinct companies: NCR Voyix and NCR Atleos. NCR Voyix provides digital commerce solutions tailored for retailers and restaurants on a global scale, enhancing their sales and customer interaction capabilities. In contrast, NCR Atleos focuses on expanding financial access by transitioning transactions to self-service channels and empowering financial institutions and retailers with its extensive ATM network. Together, these entities continue to build on NCR's legacy of facilitating insights, connections, and experiences across various commerce and financial landscapes.

NCR has separated into two separate and distinct companies: @NCRVoyix and @NCRAtleos.

NCR Corporation

• Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
• May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
• Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
• Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
• Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
• Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
• Build working relationships with customers and develop informal communication channels with customer account at the local level
• Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
• Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
• Maintain an appropriate parts inventory as well as parts record keeping.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA
• May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;
• Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.
• May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects
• Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.

Field Service Engineer

Field Service Engineer responsible for installation and maintenance of NCR digital commerce solutions. Working on equipment and ensuring customer satisfaction across assigned territory in Poland.

Smappee is a company that specializes in smart energy management and charging solutions. They provide future-proof charging solutions for businesses and homes that scale and adapt to the needs of fleets and individual users. Smappee offers modular energy management systems that allow for accurate control and monitoring of energy usage. Their solutions include business and home charging stations, energy management systems, and hosting smart stops for public electric vehicle charging. With a focus on sustainability, Smappee helps clients like retail groups, hospitals, and logistic companies to integrate green mobility into their operations.

Smappee is an award-winning global cleantech company that aims to save its customers energy and money by reducing energy consumption and improving energy efficiency.

Smappee

• Serve as the technical contact point for certified installers, providing support for complex installations, integrations, and troubleshooting.
• Diagnose and resolve technical issues using remote monitoring and diagnostic tools.
• Coordinate and perform on-site interventions when a remote resolution is not possible.
• Conduct full system checks in case of technical failures or safety incidents.
• Analyse and resolve technical issues; escalate complex cases to engineering or product development when needed.
• Collaborate closely with internal teams to ensure timely issue resolution and high customer satisfaction.
• Maintain deep product knowledge of Smappee’s solutions and system compatibility.

Field Support Engineer

Field Support Engineer at Smappee providing technical support and troubleshooting for certified installers. Driving energy efficiency through innovative solutions and customer collaboration.

Ascom is a global solutions provider specializing in healthcare and enterprise communication and collaboration systems. The company offers advanced solutions for hospitals, long-term care, and workplace safety, focusing on operational efficiency, staff safety, and alarm management. Additionally, Ascom develops a range of mobile communication devices, software, and services tailored for integration into diverse healthcare and enterprise environments.

Our vision is a world where the right information moves people forward. Our mission is to put the right information in the right hands at the right time so that people can make the best possible decisions. 

We are a global provider of communication and collaboration solutions for the acute care, long-term care and enterprise sectors. Our solutions are based on intelligent integrations with software and hardware that are open source and compatible with third party solutions. Every single second, our systems generate large amounts of data, which we then turn into useful and actionable information. This helps us to bring data to life for people in the toughest operational environments, ensuring smooth, complete, and efficient workflows.

Ascom is headquartered in Baar (Switzerland), has operating businesses in 19 countries and employs around 1,400 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.

Ascom

• Voert preventief en correctief onderhoud uit, zowel op afstand als ter plaatse.
• Rapporteert uitgevoerde werkzaamheden en gebruikte materialen.
• Rapporteert eventuele afwijkingen ten opzichte van de documentatie van het systeem/de locatie.
• Doet aanbevelingen voor wijzigingen of vervangingen van onderdelen of complete systemen.
• Ontvangt, behandelt en escaleert indien nodig feedback en klachten van klanten op een tijdige en grondige manier om de impact op de klant te minimaliseren en een tijdige reactie en oplossing te garanderen.
• Analyseert en lost gemelde defecten in oplossingen en klantproblemen op met behulp van systematische oorzaakanalyse en probleemoplossingsmethoden.
• Behoudt en verbetert de projectmarges door werkwijzen te ontwikkelen die kwaliteit en efficiëntie combineren.
• Zelfstandig kunnen werken met beperkte directe supervisie en contact hebben met klanten en collega's om informatie te verzamelen die nodig is om professionele diensten te verlenen.
• Goede documentatiestandaarden opstellen om de traceerbaarheid en bruikbaarheid van geleverde producten en oplossingen te behouden.
• Systematisch feedback over klanttevredenheid verzamelen na voltooiing van elk klantproject en elke serviceopdracht, indien van toepassing.
• Trainingen voor eindgebruikers geven op de locatie van de klant en/of in de faciliteiten van Ascom.
• Systemen implementeren volgens de projectbeschrijving;
• Indien nodig ter plaatse werk verrichten voor projectdefinitie;
• Installatietaken uitvoeren
• Regelmatig rapporteren over de voortgang van het project aan de projectmanager;
• Indien nodig de klant instrueren over het gebruik van het systeem/de oplossing;
• Proactief samenwerken met klanten ter plaatse om aanvullingen/opties aan te bevelen waar de klant baat bij heeft.
• Werken aan servicetickets, op afstand (telefonisch en/of via externe toegang) of ter plaatse.
• Gemelde defecten in de oplossing en problemen van klanten analyseren en oplossen met behulp van systematische oorzaakanalyse en probleemoplossingsmethoden.
• Werken aan (software)updates van de systemen;
• Uitvoeren van kleine installatietaken wanneer dat nodig is om problemen van klanten op te lossen;
• Rapportages over de status van supporttickets;
• Instructies geven aan klanten over het gebruik van het systeem/de oplossing wanneer dat nodig is.
• Registratie van gewerkte uren.
• Onderhouden van goede communicatie, zowel intern als extern.

Service Engineer

Service Engineer implementing technical solutions and providing support for clients at Ascom. Requires a Bachelor's degree in Electronics/ICT and relevant technical skills.

• Voert preventief en correctief onderhoud uit, zowel op afstand als ter plaatse.
• Rapporteert uitgevoerde werkzaamheden en gebruikte materialen.
• Rapporteert eventuele afwijkingen ten opzichte van de documentatie van het systeem/de locatie.
• Doet aanbevelingen voor wijzigingen of vervangingen van onderdelen of complete systemen.
• Ontvangt, behandelt en escaleert indien nodig feedback en klachten van klanten op een tijdige en grondige manier om de impact op de klant te minimaliseren en een tijdige reactie en oplossing te garanderen.
• Analyseert en lost gemelde defecten in oplossingen en klantproblemen op met behulp van systematische oorzaakanalyse en probleemoplossingsmethoden.
• Behoudt en verbetert de projectmarges door werkwijzen te ontwikkelen die kwaliteit en efficiëntie combineren.
• Zelfstandig kunnen werken met beperkte directe supervisie en contact hebben met klanten en collega's om informatie te verzamelen die nodig is om professionele diensten te verlenen.
• Goede documentatiestandaarden opstellen om de traceerbaarheid en bruikbaarheid van geleverde producten en oplossingen te behouden.
• Systematisch feedback over klanttevredenheid verzamelen na voltooiing van elk klantproject en elke serviceopdracht, indien van toepassing.
• Trainingen voor eindgebruikers geven op de locatie van de klant en/of in de faciliteiten van Ascom.

Service Engineer implementing and maintaining technical solutions for healthcare technology provider Ascom. Provides support and conducts preventive and corrective maintenance on-site and remotely.

Hybrid Field ServiceEngineers roles in Belgium

Browse 4 hybrid field serviceengineers roles hiring in Belgium plus related opportunities such as mechanical engineer, electrical engineer, service technician and support engineer.

4 jobs found

Field Service Engineer

NCR Corporation

Field Support Engineer

Smappee

Service Engineer

Ascom

Service Engineer

Ascom