Onsite Claims Handler, Vehicle Damage

Posted last week

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About the role

  • Claims Handler managing vehicle damage claims for Zurich, ensuring customer satisfaction and efficient processes. Involves legal assessments, communication with stakeholders, and transparency in processes.

Responsibilities

  • You are the primary point of contact when accidents occur and ensure that claims are handled quickly and properly
  • You manage the entire process with a focus on cost-efficiency, smart solutions and customer satisfaction
  • You assess liability, review coverage enquiries and decide when immediate action is required
  • You review repair estimates, manage claim reserves and related tasks — ensuring transparency throughout
  • You liaise closely with customers, claimants, insurers, lawyers and partners, keeping all parties aligned

Requirements

  • You have completed insurance-related or equivalent vocational training and are fully proficient in written and spoken German
  • You keep an overview even when handling many tasks at once and demonstrate clear, friendly communication and a strong service orientation
  • You are goal-oriented, make confident decisions and find pragmatic solutions — even in challenging situations
  • Whether in person or on the phone, you present yourself in a friendly, confident and professional manner and remain calm in demanding situations
  • You work independently and in an organized way and are proficient with MS Office

Benefits

  • Flexible working arrangements to support an optimal balance between on-site work and working from home
  • Numerous training and learning opportunities to stay well-prepared for daily work and to enable individual development
  • We support your career planning from potential analysis through to tailored development measures
  • A modern, open and transparent working environment that promotes creativity and cross-team collaboration
  • From group fitness on-site to virtual mindfulness training from home: our diverse health offerings support a healthy work–life balance
  • Bike leasing, discounted Deutschlandticket and other attractive benefits

Job title

Claims Handler, Vehicle Damage

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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