IT Data Centre Infrastructure Analyst providing 3rd line IT support for Müller UK & Ireland. Part of a skilled team ensuring quality IT services and management of Data Centre operations.
Responsibilities
Perform routine operations and monitoring of hardware and software systems
Record all actions using ITSM tools and follows standard procedures
Manage and troubleshoot all systems in the responsible area
Manage and resolve incidents, requests, and problems within SLAs or escalates as needed
Keeps tickets regularly updated
Implement changes per change management processes
Execute installations, update and decommission per technical standards
Investigate and resolve issues not meeting design or business goals
Maintain and update standard OS builds - Documents technical processes
Manage and monitor Data Centre facilities - Attends regular inspections and audits
Ensure proper racking and structured cabling per standards
Maintain accurate rack diagrams and cable labelling
Requirements
Degree or equivalent experience in IT or related field
Strong under pressure, meets KPIs, and communicates effectively
Experience with server installation, administration, and troubleshooting
Basic knowledge of hypervisors and virtualization
Aware of Data Centre standards and best practices
Effective time management
Ability to meet strict deadlines and targets
Ability to work individually as well as within a team
Must be willing to travel to other global group site when required
Benefits
Competitive salary
Generous annual bonus
Life Assurance
Health Care Cash Plan
25 days holiday plus bank holidays (rising with service)
Enhanced Maternity & Paternity Family Leave
Enhanced Bereavement Leave
Pension Employer Contribution Scheme (matched up to 8%)
Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities
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