Senior Product Analyst driving analytics within Payments Tribe for fintech bank Zopa. Collaborating with Product and Engineering teams to improve payment systems and customer experience.
About the role
- Senior Product Analyst at Zopa, focused on data analytics for unsecured personal loans. Partnering with teams to enhance customer experience and drive growth in lending metrics.
Responsibilities
- Partner with Product, Credit Risk, Decisioning and Commercial teams to understand and optimise the end-to-end lending funnel
- Define, embed and evolve core metrics across acquisition, eligibility, approval, conversion and in-life servicing
- Identify and prioritise opportunities to improve funnel efficiency, customer experience and commercial performance
- Design and evaluate experiments across acquisition, pre-approval, eligibility and servicing journeys
- Analyse complex lending and Open Banking datasets to unlock new growth opportunities
- Support major strategic initiatives such as the Lending Hub and new lending propositions
- Model and forecast the impact of product, credit and growth initiatives
- Quantify trade-offs across approval rates, risk, conversion and customer outcomes
- Own analytical projects end-to-end, proactively identifying where insight can drive incremental originations
Requirements
- Strong SQL skills and experience working with large, complex datasets
- Experience with BI tools such as Tableau, Looker or Power BI
- You combine analytical rigour with strong commercial judgement and enjoy working at the intersection of product, credit and growth
- You have experience working in a data-led, fast-paced environment (e.g. fintech, banking, consulting or a high-growth start-up). Experience in lending or credit products is strongly valued given the scale and visibility of this role
- You're analytical with excellent attention to detail
- Have a strong quantitative background and naturally translate data into commercial impact
- Enjoy designing experiments and generating new growth hypotheses
- Are comfortable working with senior stakeholders in high-visibility environments
- Can balance creativity with discipline — refining metrics while constructively challenging how they’re framed
- Communicate clearly and confidently, focusing on impact, trade-offs and implications
- Thrive in cross-functional teams. Ability to build strong relationships across Product, Credit and Commercial functions
- Are proactive, curious and comfortable taking ownership
- Nice to have: experience in lending, originations funnels, credit decisioning or Open Banking data.
Benefits
- Competitive salary
- Opportunities for growth
- Supports flexible working arrangements
Job title
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Experience level
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Not specified
Degree requirement
Tech skills
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