Head of Financial Crime at Zopa leading the first line financial crime function. Shaping safe and commercially sustainable products while managing financial crime issues.
Responsibilities
Embed first line financial crime expertise into product squads and operations teams, shaping risk-aware MVPs from early ideation.
Design and build financial crime controls across KYC, screening, customer risk assessment, transaction monitoring, and SAR processes.
Translate risk appetite into practical decisions, supporting teams with risk/cost/customer trade-offs and prioritisation.
Promote a proportional, agile approach to controls and documentation, aligned to product maturity and delivery timelines.
Define early risk indicators and monitoring plans with data teams, including telemetry, thresholds, and post-launch checks.
Act as the senior financial crime escalation point, making balanced judgements on complex or sensitive cases.
Build overall financial crime capability and resilience within the first line, avoiding dependency on single individuals.
Partner with second line teams to align with policy, standards, and regulatory expectations while maintaining clear first line ownership.
Requirements
Experience owning a broad range of financial crime controls, including TM rule design, onboarding/KYC flows, customer risk assessment models, and SAR processes (fintech or digital banking exposure beneficial).
Comfortable operating in product-centric, agile environments and working closely with product and engineering teams.
Proven ability to balance commercial and risk considerations, clearly articulate trade-offs, and support prioritisation in constrained environments.
Track record of translating regulatory expectations into pragmatic, product-aligned solutions without unnecessary complexity.
Experience acting as a senior escalation point, applying sound judgement on complex financial crime issues.
Focus on capability-building: developing team skills, sharing expertise, and supporting resilient ways of working.
Clear, outcome-focused communication style, connecting financial crime topics to product strategy, customer impact, and business goals.
Confident using data to inform decisions, including defining thresholds, indicators, monitoring plans, and telemetry.
Experience working in fast-moving, iterative environments with changing products and requirements.
Strong collaboration skills, with a history of effective partnership across Product, Engineering, second line functions, and Operations.
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