System Engineer Customer Services at Somnitec handling diverse IT support for Swiss clients. Engaging in troubleshooting, monitoring, and enhancing customer satisfaction through excellent service.
About the role
- Senior Systems Engineer responsible for system safety and field operations in autonomous technology. Engaging with cross-functional teams to ensure compliance and safety for Zoox's robotaxi solutions.
Responsibilities
- Be the point of contact for SDMA for field service issues related to SDMA safety and fail operational metrics. Triage the issue and lead/support the issue resolution process. Be available to support onsite issue investigation and resolution with short notice.
- Design and improve internal tooling to support efficient triage and investigation of service events
- Conduct root cause analysis using industry-standard methodologies (5-why, fault tree, fishbone analysis, FMEA, CAST, etc.)
- Recommend corrective action plans (short and long-term) and improvement strategies based on investigation findings and align with cross-functional stakeholders (engineering, operations, legal, safety policy, manufacturing, etc.) to define the solutions. These corrective action plans could include engineering solutions in hardware and software, as well as operational mitigations and process improvement
- Ensure continuous feedback loop to improve and refine operational safety requirements
- Proactively identify potential safety hazards and service issues in Zoox’s field operation of autonomous driving as a service through structured predictive safety analysis and review of historical operational data.
- Be a part of the rotational on-call engineering team during milestone launches and operations.
- Brief and report to executive teams
Requirements
- BS degree in a relevant engineering field
- Have minimally 6-8 years of working level experience and 5+ years of experience in deploying and managing complex field operations in relevant domains
- Hands on experience with incident investigations
- Experience automating and improving processes for quality and efficiency
- Systems engineering and system safety training
- Possesses excellent EQ with an empathetic communication style that fosters connection, collaboration and motivation
- Track-record in managing complex cross-functional projects
Benefits
- paid time off (e.g. sick leave, vacation, bereavement)
- unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- health insurance
- long-term care insurance
- long-term and short-term disability insurance
- life insurance
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