Technical Writer & Trainer responsible for technical documentation and staff training at Helcim. Empowering users with clear guidance on Helcim's payment platform through comprehensive documentation and training initiatives.
About the role
- Technical Writer developing and maintaining enterprise-level documentation for data governance, data privacy, and cybersecurity initiatives. Collaborating with engineering and compliance teams to deliver clear documentation.
Responsibilities
- Develop and maintain enterprise-level technical documentation supporting data governance, data privacy, and cybersecurity initiatives.
Requirements
- * 7+ years of experience in technical writing within regulated or enterprise environments
- * Strong expertise in cybersecurity, data privacy, and data governance documentation
- * Experience with compliance frameworks (NIST 800-53, SOX, ISO 27001, GDPR)
- * Ability to translate complex technical and regulatory requirements into clear documentation
- * Experience producing audit-ready policies, procedures, SOPs, and controls
- * Proficiency with SharePoint, Confluence, and CMS tools
- * Ability to create process flows, data flow diagrams, and visual documentation
- * Strong collaboration skills with engineering, cybersecurity, risk, legal, and compliance teams
- * Excellent written communication and attention to detail
- * Bachelor’s degree or equivalent relevant experience
Benefits
- **About Us**
- We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].
- Also follow our LinkedIn page for new job opportunities and more.
- Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.
Job title
Job type
Experience level
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Location requirements
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