Software Engineer developing and enhancing corporate systems to ensure technological efficiency. Collaborating with multidisciplinary teams and specifying requirements for projects.
About the role
- Senior Software Developer focused on optimizing ticketing functionalities for Zendesk’s core product. Collaborating with a team to ensure reliable, scalable, and complex system performance.
Responsibilities
- Simplify a complex ticketing system and make it highly customizable to accommodate diverse client needs.
- Deliver enterprise-grade software and address challenges associated with global-scale products.
- Promote code ownership, best practices, high-quality code, and robust test coverage.
- Participate in or lead all phases of the software development lifecycle (discovery, technical design, scoping, prototyping, implementation, testing, deployment, optimization).
Requirements
- 4+ years of software development experience
- Proficiency with backend frameworks, particularly Ruby and Rails
- Strong understanding of GraphQL and REST, API design, and system architecture
- Experience designing and developing enterprise-grade systems
- Hands-on web development experience working within a large codebase
- Excellent written and verbal communication skills
Benefits
- Flexible remote working arrangement for part of the week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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