Hybrid Implementation, QA Specialist

at ZendBox

• Job title: Implementation, QA Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Magento, Go
• Location requirements: Hybrid, Paddock Wood, United Kingdom

About the role

• Implementation & QA Specialist responsible for quality assurance and technical onboarding for new clients. Collaborating with development teams while advocating for user experience in the UK.

Responsibilities

• Guard the Product Quality: Execute manual and regression test plans for all new features and bug fixes. You will hunt for bugs, document them in Jira, and advocate for the end-user to ensure our tools remain intuitive.
• Lead Technical Onboarding: Take ownership of the "Go-Live" process for new clients. This involves configuring API integrations with major e-commerce platforms (Shopify, Magento, WooCommerce) and mapping data to our internal WMS.
• Systems Architecture & Mapping: Configure how orders, SKUs, and inventory levels sync across platforms, performing end-to-end testing to ensure 100% data integrity before the first shipment.
• Environment Management: Set up and manage client accounts within the WMS and customer portals, troubleshooting access and permissions issues as they arise.
• Platform Administration: Act as the internal lead for our tech stack, managing and configuring platforms such as HubSpot, HappyFox, and other core business systems.
• Create the Knowledge Base: Develop and maintain technical "How-To" guides that empower our customers to navigate our portals and integrations with confidence.

Requirements

• QA & Testing Experience: Proven experience in functional and regression testing, with the ability to write clear, reproducible bug reports in Jira.
• E-commerce & API Fluency: Familiarity with the backend of platforms like Shopify, Magento, or WooCommerce, and a basic understanding of how APIs/Plugins sync data.
• Data Logic: Strong analytical skills with an understanding of data mapping (e.g., how a "product weight" field in one system translates to our WMS).
• Platform Proficiency: Experience administering CRM or Support tools (e.g., HubSpot, HappyFox, or Zendesk).
• **Core Competencies**
• The "Eye for Detail": You are the person who notices the one small edge case that everyone else missed.
• Client-Facing Confidence: You can explain technical concepts to a customer in a way that is helpful and easy to understand.
• Problem-Solving Mindset: You enjoy the "puzzle" of an integration and won't stop until the data flows perfectly.
• User Advocacy: You are passionate about the user experience and aren't afraid to push back if a feature isn't "fit for purpose.