Quality Analyst planning and executing software testing activities at Minsait. Collaborating with multidisciplinary teams to ensure software reliability and standard quality processes.
About the role
- Operations QA Supervisor responsible for managing quality assurance associates' performance and training. Overseeing operations for pharmaceutical manufacturers to improve patient experiences.
Responsibilities
- Supervises a team of Operations Quality Assurance Associates through monitoring day-to-day operations
- Manages and addresses employee requests, scheduling, payroll/timesheets, and productivity
- Ensures employee’s are well trained, delivering on department and individual objectives, and following company policies and procedures
- Reviews and assess Operations Quality Assurance Associates job performance and provides appropriate coaching and training to address positive and constructive feedback
- Delivers and supports activities of hiring, training/onboarding, goal setting, performance management, and employee development across multiple clients and programs
- Motivates and develops teams to drive consistent positive internal and external customer experience
- Conducts and facilitates regular group meetings with operations and program leaders to communicate agent performance and recommendations, partners with cross-functional departments to assists with implementation of new programs and processes
- Manages appeals process inquiries from operation leadership through research of program/client business rules/requirements
- Provides education and coaching to front-line BV/Operation agents, CMs, and QA associates, as necessary
- Acts as a SME for multiple clients/programs to meet customer SOPs/business rules and ensures monthly audit goals are met
- Presents/facilitates Quality Assurance data to communicate performance trends, process or training gaps, service improvements and efficiency opportunities
- Provides/develops recommended remediation actions or initiatives to drive improvements in Operations quality performance levels
- Oversees QA materials to ensure the success of business/customer deliverables to drive strong customer and patient experience
Requirements
- Associate Degree or 5 years equivalent management/supervisor experience
- 3-5 years in a Quality Assurance role within Operations environment or minimum of 1 year in a people leadership role
- Knowledge of SOPs/business rules of multiple medication/brands across CRx business lines
- Solid understanding of data generation and analysis principles
- Knowledge of benefit investigations, claim payments, operations management in call center, claim processing, or benefits investigation areas
- Lean Six Sigma or other process improvement experience preferred
- Solid proficiency in data analysis using various analytic tools
- Strong verbal and written communication skills to enable relationships across all levels of the organization
- Strong knowledge of Microsoft products including Excel, Word, and PowerPoint.
Benefits
- Opportunities for a bonus (or commissions)
- Comprehensive benefits including medical, dental, vision, life, and disability insurance
- Access to 401(k) plan with employer contributions
- Flexible paid time off policy covering sick days, personal days, and vacations
- Eight standard company holidays and three floating holidays annually
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Engineer Associate implementing technical quality solutions for manufacturing processes at Schaeffler. Collaborating on quality checks and audits while managing complaints and costs in production.
Tester performing manual testing and quality assurance tasks for Qualysoft Group's IT consulting solutions. Collaborating on diverse projects in a hybrid workplace in Budapest.
Quality Assurance Trainee supporting the Agile team to ensure quality of web applications through manual testing and test case documentation. Collaborating with developers and product owners in an international setting.
QA Engineer responsible for validating products and maintaining automated tests in Agile environments. Collaborating with teams in Pune to enhance QA processes and track metrics.
Data Quality Engineer providing data validation and quality control for analytics at CBIZ. Working with reporting tools like Power BI and SQL within a hybrid environment.
Werkstudent in Softwaretest und Qualitätssicherung für ein cross - funktionales Projektteam im Finanzumfeld. Unterstützung bei Qualitätssicherung, Dokumentation und Softwaretests.
QA Engineer working with Orion to develop next - generation products and solutions for the Retail Industry. Collaborating in a scrum team to enhance software quality and performance.
QA Engineer implementing AI - assisted testing to maintain quality standards at Podimo, a podcast and audiobook platform. Collaborating across teams using E2E automation in a hybrid work environment.
Advanced Associate managing assessment content production for General Qualifications portfolio working with external associates to ensure high - quality assessments on deadlines.