Customer Care Quality Assurance Officer evaluating customer interactions and improving quality standards at Allianz. Collaborating with teams to enhance customer service through data - driven insights.
About the role
- Senior QA Manager overseeing Workday project lifecycle with QA leadership responsibilities. Manage diverse teams ensuring project deliverables and quality assurance throughout the implementation.
Responsibilities
- Direct and manage the full project-life cycle
- Develop strategies and directs teams with diverse scope
- Ensure project deliverables are completed within agreed cost, timescale, and resource budgets
- Responsible for overall test plan design and processes
- Specify the test environment for whole life-cycle testing
- Consult with key business stakeholders to ensure application design is optimised for testability
- Provide quality assurance evaluation estimates on various projects
- Diagnose problems and probe underlying issues to generate multiple potential solutions
- Create quality assurance procedures and user instructions to ensure a reusable process and tools approach
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
- ISTQB Advanced advantageous
- Proven senior‑level QA leadership on Workday implementations
- Hands‑on knowledge of Workday configuration and architecture to support risk‑based testing
- Demonstrated experience testing Workday integrations with end‑to‑end data validation
- Expertise in defining and executing Workday‑specific test strategies, including SIT, UAT, regression, security, and data migration testing
- Experience in defect governance and quality reporting within Workday programmes, including root‑cause analysis and executive reporting
- People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
Benefits
- Competitive salary
- Significant learning and development opportunities
- Collaborative working environment
- Medical and dental insurance
- Pension plan
- Life assurance
- Employee wellbeing programme
- Sports and social events
- Birthday hampers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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