Hybrid IT Systems Engineer

at Zencargo

• Job title: IT Systems Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, Google Cloud Platform, Jamf, MacOS
• Location requirements: Hybrid, London, United Kingdom

About the role

• IT Systems Engineer responsible for MDM, VPN platforms, and cybersecurity at fast-growing tech company. Ensure operational readiness and security compliance while managing IT infrastructure.

Responsibilities

• Select and implement a new MDM platform (e.g. Jamf, Kandji, Intune, or similar) to manage ~150 macOS and Windows laptops.
• Evaluate and provision a new VPN provider to enable secure remote access for all employees.
• Own device lifecycle management; procurement, setup, tracking, repairs, and offboarding.
• Maintain an accurate asset inventory and documentation for all hardware, software, and access systems.
• Administer and secure core SaaS systems such as Google Workspace, Slack, and internal tools.
• Implement and maintain endpoint security standards; disk encryption, antivirus, patching, and compliance baselines.
• Lead cybersecurity and phishing awareness training, coordinating internal sessions or external providers.
• Act as the escalation point for device and connectivity issues, formalising a helpdesk process to track and monitor requests.
• Provide both remote and on-site support as needed to ensure employees can work productively and securely.
• Automate repetitive IT processes and build lightweight self-service workflows for employees.
• Partner with engineering and security teams to align device and network controls with company security policies.
• Create and maintain clear IT documentation, runbooks, and lightweight policies that support compliance and operational readiness (e.g. SOC 2, ISO 27001).
• Security engineering in GCP — contributing to identity, access, and infrastructure security.
• Vulnerability scanning and management within our CI/CD pipelines and internal systems.
• Supporting wider company security initiatives, including risk assessments and technical controls.

Requirements

• 3+ years of experience in IT operations, systems administration, or similar.
• Experience deploying and managing MDM solutions (Jamf, Kandji or equivalent).
• Strong understanding of endpoint security and device compliance.
• Experience evaluating and implementing VPN or remote access solutions.
• Familiarity with cybersecurity awareness practices and training delivery.
• Proficiency with macOS and Windows device administration.
• Familiarity with identity and access management within SaaS environments (e.g. Google Workspace).
• Experience supporting SOC 2 or ISO 27001 readiness.
• Familiarity with SaaS management platforms (e.g. BetterCloud, Torii, Fleet).
• Exposure to network configuration and office connectivity setup.
• Experience in a scaling tech company.
• Ability to script or automate processes using a combination of coding languages and workflow automation tools such as n8n or Zapier.
• Excellent communication and problem-solving skills, with the ability to support employees directly and effectively.
• Comfortable building processes from scratch and iterating in a fast-paced scale up.