Trust Operations Officer at Prosperity Bank focusing on accounts receivable and assisting in various trust operations. Training associates and managing operational goals with a strong focus on performance.
About the role
- Director of Data Operations at Zema Global managing data strategy and operational excellence across global teams. Focused on process standardization, risk management, and team development.
Responsibilities
- Develop and Implement Data Operations Strategy
- Define and execute the strategy for data operations, aligning processes and frameworks with business goals and growth initiatives.
- Establish standardized workflows and processes to maximize efficiency and quality across global teams.
- Drive innovation to enhance operational efficiency and scalability, while establishing long-term roadmaps for automation and technology adoption to ensure operational excellence.
- Translate strategic priorities into actionable operational plans for the group.
- Build and maintain strong relationships with cross-functional teams, including data, product, technology, and business units, to align goals.
- Provide regular updates and performance metrics to senior leadership, ensuring transparency and alignment with company objectives.
- Lead change management initiatives, ensuring smooth transitions for client impacting data changes.
- Collaborate with cross-functional teams to align data operations with organizational objectives and improve data workflows.
- Identify and mitigate risks related to data quality, operational scalability, and process governance.
- Make critical decisions within control limits and escalate significant risks to senior leadership as needed.
- Proactively anticipate risks that could impact data integrity or business operations and implement preventive measures.
- Balance risk management with operational efficiency to ensure sustainable growth and reliable data solutions for clients.
- Clearly convey the group’s objectives, priorities, and responsibilities to understand their impact on company goals.
- Foster a growth-oriented culture by mentoring managers and team leads, preparing them for expanded roles.
- Monitor KPIs, SLAs, and operational metrics to ensure high performance and client satisfaction, driving corrective actions as needed.
- Support efforts to align global teams through knowledge transfer and process standardization training.
- Collaborate with clients and stakeholders to understand their evolving data requirements and ensure operational services meet expectations.
- Develop proactive solutions to meet future client needs, staying ahead of market trends and emerging demands.
- Establish feedback loops with key clients to track satisfaction levels and identify potential service improvements.
Requirements
- Bachelor’s degree in a STEM field preferred; relevant experience may substitute for education
- 10+ years experience in data operations or related role
- 5+ years experience in a management role leading global teams, and processes
- Proficiency in Jira, Confluence, and PowerBI (or another visual tool) is required
- Experience working with energy and commodities data is strongly preferred
- Effective communication and interpersonal skills, with the ability to influence and align cross-functional stakeholders and drive collaboration across departments
- Proven ability to establish and standardize processes across teams and locations
- Experience with metrics reporting and performance tracking
- Proficiency with automation and process improvement tools to increase efficiency and scalability in data operations
- Ability to balance decision-making autonomy with adherence to governance boundaries, understanding when to escalate issues to senior leadership.
- Ability to thrive in a fast-paced, evolving environment.
Benefits
- Significant opportunity to make a measurable impact on product strategy, revenue growth and customer success, with clear paths for career advancement.
- Join a company culture that values innovation, collaboration and customer-centric thinking, giving you the autonomy to drive meaningful change.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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