Hybrid Client Solutions Consultant

at Zelis

• Job title: Client Solutions Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $71,000 - $90,250 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Morristown, United States

About the role

• Client Solutions Consultant at Zelis managing healthcare client relationships and delivering tailored solutions. Fostering client satisfaction and business growth through strategic account management.

Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
• Understand client business objectives, challenges, and needs to provide tailored solutions.
• Regularly communicate with clients to ensure their satisfaction and address any concerns or issues.
• Collaborate with clients to identify and define solution requirements.
• Work with internal teams, including product development, engineering, and operations, to design and deliver customized solutions.
• Ensure solutions are delivered on time, within scope, and meet quality standards.
• Develop and implement strategic account plans to achieve client goals and drive business growth.
• Identify opportunities for upselling and cross-selling additional services and solutions.
• Collaborate with internal teams to ensure the successful execution of client strategies and initiatives.
• Oversee the implementation of client projects, ensuring they are completed on time and within budget.
• Coordinate project activities, resources, and timelines to ensure successful delivery.
• Monitor project progress and address any issues or risks that arise.
• Prepare and deliver presentations to clients on solution performance, new offerings, and strategic initiatives.
• Generate regular reports on key metrics, performance, and client satisfaction.
• Provide insights and recommendations based on data analysis and client feedback.
• Manage contract renewals, negotiations, and amendments with clients.
• Ensure compliance with contractual obligations and service level agreements (SLAs).
• Work with legal and finance teams to address any contractual or billing issues.
• Stay informed about industry trends, market conditions, and competitive landscape.
• Share relevant insights with clients to help them stay ahead of industry developments.
• Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships.
• Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions.
• Provide leadership and mentorship to junior account managers and client service representatives.
• Foster a culture of client-centricity and continuous improvement within the team.

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. Or equivalent experience.
• Relevant certifications such as Certified Account Manager (CAM) or Project Management Professional (PMP) are preferred.
• Minimum of 5-7 years of experience in client management, account management, or a related field, Blues or TPA vertical preferably within the technology or solutions industry.
• Proven track record of managing and growing key client accounts.
• Strong understanding of solution development, project management, and client relationship management.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to build and maintain strong client relationships.
• Proficiency in using CRM software and other client management tools.

Benefits

• 401k plan with employer match
• Flexible paid time off
• Holidays
• Parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage