Analyst for student engagement at YDUQS. Monitoring performance indicators and developing strategies for student success.
Responsibilities
Monitor performance indicators of the operation and identify events that impact student success
Analyze data and generate insights to support strategic decisions and corrective actions
Translate engagement strategies for the partner operation and involved teams, ensuring alignment and execution
Develop action plans to ensure student success, defining priorities, owners, deadlines and metrics
Prepare reports and executive presentations consolidating results, analyses and recommendations
Assist leadership and partner areas in decision-making with clear information and insights
Track execution of actions, ensuring alignment between teams and progress in key indicators
Requirements
Bachelor’s degree in Administration, Quality Management, Process Management or related fields
Experience creating presentations in PowerPoint
Previous experience in customer experience management
Knowledge of agile project management methodologies is desirable
Knowledge of Office 365 tools is desirable
Benefits
Tuition scholarships up to 100% for employees, legal dependents and household members (father, mother and siblings), allowing up to three concurrent scholarships
Medical assistance fully subsidized for the employee and partially for their family, with the employee responsible for copay
Optional dental coverage to support oral health
Meal allowance or food voucher with a choice of option to suit your needs
Wellhub or Totalpass for flexible gym options
Wellz — a platform focused on employees’ mental and emotional health that offers various types of support, including access to online individual therapy
Well-being and benefits club with a dedicated program and exclusive perks
Flexible dress code to promote our diversity
Life insurance
Partnership with SESC
Corporate University on our exclusive portal, Educare
Growth opportunities — currently over 60% of positions are filled through internal selection processes
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