Sales Center Manager at Dal - Tile overseeing store operations and personnel to meet business objectives. Building customer relationships and managing revenue performance while providing leadership to the team.
About the role
- Junior Operations Analyst supporting service processes related to educational courses at YDUQS. Engaging in performance analysis and customer experience improvement initiatives.
Responsibilities
- Handle and monitor service interactions related to non-degree (short) and vocational courses; organize service queues, ensuring prioritization and adherence to deadlines.
- Perform weekly performance analysis of the Post-Digital acquisition service channels, focusing on QG performance indicators.
- Monitor and analyze operational and customer experience metrics, such as NPS, renewal rate and delinquency rate, supporting the identification of deviations and improvement opportunities.
- Serve as the focal point for gathering requirements, improvements or development of Power BI reports (PBIs), consolidating information and supporting presentations to the Directorate.
- Support the control, organization and updating of operational data, contributing to decision-making.
Requirements
- Bachelor's degree in Business Administration, Engineering, Management Processes, Information Systems or related fields.
- Experience or familiarity with customer service routines.
- Analytical profile, comfortable working with data, metrics and KPIs.
- Organized, attention to detail and strong prioritization skills.
- Good communication skills for interacting with internal teams and customers.
- Basic knowledge of Excel and Power BI.
Benefits
- Tuition scholarships of up to 100% for employees, legal dependents and household members (parents and siblings), allowing up to three simultaneous scholarships.
- Health insurance with full subsidy for the employee and partial subsidy for family members, with the employee responsible for copayments.
- Optional dental coverage to support oral health.
- Meal allowance or food voucher with a choice option to suit your needs.
- Wellhub or Totalpass for flexible gym options.
- Wellz — a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy.
- Well-being and perks club with a dedicated program and exclusive benefits.
- Flexible dress code to promote diversity.
- Life insurance.
- Partnership with SESC.
- Corporate University available on our exclusive portal, Educare.
- Growth opportunities — today more than 60% of job openings are filled through internal selection processes.
Job title
Job type
Experience level
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Not specified
Degree requirement
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Sales Center Manager overseeing operations at Dal - Tile, ensuring store objectives and revenue goals are met while managing personnel. Develops customer relationships and implements strategic plans.
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