Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
About the role
- Customer Service Specialist in a hybrid role supporting order execution and customer service. Engaging in various administrative tasks and maintaining CRM data accuracy while ensuring customer satisfaction.
Responsibilities
- Work within a virtual team to provide heavy commercial support for order execution
- Communicate with internal and external customer contacts
- Perform daily, weekly, and monthly ERP review and maintenance functions
- Provide item availability and pricing assistance
- Assist in management of bids and submit rental, sale, field service and work orders for invoicing
- Utilize CRM tool daily and maintain data accuracy
- Create exceptional customer service experiences
- Maintain communication with the virtual team
- Participate in special projects and training sessions
Requirements
- 3-5 years of customer service experience
- 2-year degree or equivalent customer service experience
- Proficient in Microsoft Office
- Experience with SAP HANA preferred
- Bilingual proficiency in English and French is an asset
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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