Operations Manager at Design Offices coordinating events and managing customer service in Cologne. Ensuring operational excellence and providing top - notch hospitality experiences.
About the role
- Director of Global Technical Operations leading operational efficiency for a game commerce company, scaling service delivery and collaboration across engineering and product teams.
Responsibilities
- Lead and scale the Operations organization, overseeing service delivery, platform reliability, and 24/7 monitoring functions.
- Develop and optimize operational processes and governance frameworks that drive consistency, efficiency, and scalability.
- Partner with Engineering, Product, and Infrastructure teams to ensure seamless platform operations and readiness for new releases.
- Define and track key operational metrics (uptime, latency, incident frequency, and resolution times).
- Champion a customer-first culture within Operations — ensuring all processes enhance the experience of developers, publishers, and players.
- Collaborate with Customer Success and Support to resolve systemic issues and improve responsiveness and transparency.
- Translate operational insights into actionable improvements for customer experience.
- Drive proactive communication during platform incidents and service changes.
- Partner closely with the Security organization to manage and support security-related events, incidents, and investigations.
- Ensure operational readiness and documentation for responding to security alerts and threats.
- Participate in post-incident reviews and implement process improvements based on findings.
- Collaborate with Security and Compliance teams to align with global standards and certifications (SOC 2, ISO 27001, GDPR, PCI-DSS).
- Support audit processes and contribute to maintaining a strong security posture across all operational systems.
- Lead automation, monitoring, and observability initiatives to improve efficiency and response time.
- Evaluate and implement operational tools (e.g., Datadog, Grafana, PagerDuty, Jira) to streamline workflows.
- Build and maintain operational runbooks, playbooks, and documentation for key systems and processes.
- Continuously assess operational bottlenecks and introduce data-driven process improvements.
- Build and mentor a high-performing operations team, fostering a culture of ownership, transparency, and continuous improvement.
- Partner with executive leadership to align operational priorities with company objectives.
- Manage vendor relationships, operational budgets, and service-level agreements(SLAs).
Requirements
- 10+ years in Operations, Service Delivery, or Platform Management within SaaS, payments, or gaming environments.
- 5+ years in senior leadership roles managing global or cross-functional teams.
- Proven track record in improving operational efficiency, reliability, and customer satisfaction.
- Experience collaborating with Security and Compliance teams during incident response and audit processes.
- Strong understanding of cloud infrastructure (AWS, GCP, or Azure) and distributed systems.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Relevant certifications (ITIL, PMP, or SRE) are a plus.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Analista de Planejamento Operacional SR managing demand planning and S&OP processes for agribusiness. Driving data - driven insights and operational decisions through advanced analytics.
Verantwortlich für die technische Leitung und Instandhaltung der Biogasanlagen. Zusammenarbeit mit operativen Teams und Gewährleistung eines reibungslosen Betriebs in Sachsen, Deutschland.
Center Operations Coordinator role with the USO involves operational support and customer service duties at military centers. Opportunity to make a meaningful impact on the military community through programs and activities.
Center Operations Specialist managing the daily operations of USO Centers in Kuwait. Ensuring quality service for military service members while executing engaging programs and activities.
Pflegefachkraft in gerontopsychiatrischer Station des Theodor - Wenzel - Werk e. V. in Berlin. Verantwortlich für die gerontopsychiatrische Pflege und Mitarbeit in multiprofessionellen Besprechungen.
Operations Mitarbeiter in der maritimen Aufzugsbranche mit Verantwortung für Auftragsabwicklung und Einsatzplanung. Koordinierung der Aufträge, Schnittstelle zu Kunden und Technikern.
Assistant commercial aux opérations clients, enrichissant un portefeuille clients BTP et assurant leur satisfaction. Gestion autonome des commandes et conseils pour des prestations auprès de clients professionnels.
Gerontopsychiatrische Fachkraft für stationäre Pflege in Hammah, Deutschland. Betreuung und Pflege von älteren Menschen mit psychischen Erkrankungen und Teamarbeit in einer modernen Einrichtung.
Gerontopsychiatrische Fachkraft providing care for elderly patients with mental health issues like dementia. Seeking dedicated and empathetic professionals for a modern care facility in Germany.