About the role

Forward Deployed Engineer embedded with enterprise clients at WRITER, optimizing AI deployment while serving as a technical liaison. Requires in-depth AI expertise and software development skills.

Responsibilities

Serve as WRITER's embedded technical AI specialist onsite, building strong daily relationships with client engineering, AI COE, and business teams, and acting as the primary point of contact for all WRITER-related technical matters
Own the end-to-end release workflow from WRITER platform updates through production deployment across all client environments, including coordinating dual-track updates, making critical go/no-go decisions, and providing hands-on troubleshooting
Design, implement, and maintain the client's custom front-end setup, production retrieval, and agentic systems, while rigorously testing, validating, and troubleshooting AI-specific features like LLM applications, RAG performance, and prompt engineering
Navigate client security, risk, and compliance approval processes, working with Information Security teams to obtain necessary approvals, documenting compliance artifacts, and streamlining workflows to meet regulatory requirements
Reduce operational pain points, contribute to long-term migration strategies for clients towards standard WRITER-managed environments, and gather real-world deployment feedback to strategically influence WRITER's product direction

7+ years of professional experience in software engineering, with at least 5 years specifically in AI/ML development and 2+ years in highly regulated, customer-facing roles at enterprise scale
Expert-level proficiency in Python and modern JavaScript (ES6+), production software development, systems design, and modern front-end frameworks (React, Vue.js, Angular)
Extensive hands-on experience deploying and optimizing LLM-based applications and agentic systems in production environments, with deep knowledge of RAG implementation, CI/CD practices for AI, and evaluating AI model performance
Proven track record of managing complex multi-environment release pipelines, coordinating synchronization between distributed systems, and expertly navigating enterprise approval workflows and governance in Fortune 500 or large financial services clients
Demonstrated ability to *Connect* effectively with diverse client stakeholders through onsite embedding, *Challenge* existing technical paradigms to drive innovation, and *Own* problem-solving from discovery to production impact, exhibiting strong analytical, communication, and presentation skills suitable for executive engagement