Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Customer Success Manager ensuring maximum value from Workday products through customer collaboration and support. Engaging with executive sponsors and managing account renewals across multiple locations.
Responsibilities
- Establishing a trusted advisor relationship across the customers organization
- Monitoring and facilitating the customer’s adoption of our solution features
- Developing success plans/customer journey for customers
- Acting as a liaison between product management and the customer
- Managing renewals from end-to-end, including negotiating contracts
Requirements
- 3+ years of experience as a CSM supporting a SaaS solution
- 2+ years of experience with change management practices
- 2+ years of experience using a CRM like Salesforce
- 2+ years Proven account management/strategic planning experience
- Bachelor's degree or equivalent work experience
- Excellent verbal/written communication skills
Benefits
- Workday Bonus Plan
- Annual refresh stock grants
- Flexible work arrangements
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