Hybrid Associate Director – Key Cities Strategy and Operations

at Wonder

• Job title: Associate Director – Key Cities Strategy and Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $156,500 - $194,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Lead growth strategy and execution for key cities at Grubhub, driving impact across various functions. Focus on local performance to uncover growth opportunities and mobilize teams.

Responsibilities

• Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply.
• Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership.
• Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth.
• Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead.
• Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets.
• Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy.
• Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools.
• Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position.

Requirements

• 8+ years of experience in strategy, operations, consulting, business development, or a high-growth environment
• proven ability to deliver measurable business impact quickly through strategy and execution
• strong analytical skills, with the urgency to move from data to decision to action
• fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn’t wait for direction
• strong communication and stakeholder management skills, capable of influencing at all levels of the organization
• entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors
• genuine curiosity about local market dynamics and customer behavior, with the drive to be “in-market” to understand and shape growth firsthand

Benefits

• competitive salary package including equity and 401K
• multiple medical, dental, and vision plans to meet all of our employees' needs
• many benefits and perks that are not listed