International Sales Intern in chemical trading company analyzing trade data and creating Power BI reports. Identifying sales opportunities and participating in lead calls if successful.
About the role
- Senior Sales Support Associate enhancing customer experiences while managing client accounts and renewals from various US locations. Collaborating with sales and internal teams for client satisfaction.
Responsibilities
- Responding to customer inquiries with accuracy and professionalism
- Collecting and analyzing user metrics to support client success
- Facilitating account renewals and delivering timely notifications
- Welcoming new clients and providing access credentials
- Building expertise in the WK family of service solutions and understanding how they work together
- Collaborating closely with sales representatives to maintain strong client relationships
Requirements
- A BS/BA Degree or equivalent years of experience
- Minimum 3 years in a client-focused role such as Client Services, Account Management, or Customer Success
- Proven ability to build and maintain strong customer relationships
- Exceptional verbal and written communication skills
- Strong analytical skills with a process-oriented mindset
- Excellent time management and prioritization abilities
- Highly organized with exceptional administrative skills
- Proficient in Microsoft Office Suite
- Working knowledge of CRM systems; Salesforce and NetSuite experience preferred
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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