Sr. Manager driving brand strategy and program management for HEYDUDE at Crocs. Partnering with senior leadership to execute strategic initiatives and optimize organizational performance.
About the role
- Program Manager managing relationships with large customers in federal, government, and education sectors. Guiding customers through their sustainability journey at Waste Management.
Responsibilities
- Manages existing business relationships by developing and implementing sound retention strategies.
- Utilizes strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
- Handles all retention requests, providing ongoing education of contract details to existing customers.
- Obtains customer contract commitments during face-to-face interactions.
- Resolves escalations for customer service within the book of business through this position.
- Establishes and maintains a high level of customer satisfaction.
- Communicates to and works with the Retention Manager to resolve unique customer issues.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
- Matches WM services with customer needs and demonstrates knowledge of customers, pricing and competition; effectively communicate pricing and service strategies.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements.
- Effectively use WM sales productivity software tools.
Requirements
- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
- Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public.
- Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systems.
- Demonstrate exceptional presentation skills.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Program Manager, Learning and Development at GXO Logistics. Designing impactful training programs aligned with logistics operations for workforce development.
Senior Program Manager at GXO Logistics overseeing talent and learning initiatives across Europe. Collaborating with local HR partners to deliver effective programs and projects.
Program Operations Coordinator at GXO handling Data Center operations and logistics. Focus on server requirements, efficiency, and strategic deployment initiatives.
Program Manager overseeing systems development at HII's Mission Technologies division, managing customer relations, requirements, and program oversight with a team of experts.
Principal Program Manager leading a cross - functional team for Pricing and Reference Data solutions at FactSet. Overseeing complex financial data initiatives and ensuring alignment with business objectives.
Program Director overseeing PRI's Certification program, focusing on strategic leadership, profitability, and growth. Driving customer engagement and collaboration with internal and external stakeholders in a hybrid environment.
Study Abroad Advisor managing portfolio of CALS study abroad programs. Supporting students through program exploration, advising, and emergency assistance while abroad.
Global HEOR Program Manager at Ascendis Pharma coordinating project activities and managing budget processes within the pharmaceutical industry. Ensuring compliance and successful execution of HEOR initiatives.
Principal Digital Program Manager overseeing digital product development for Condition Monitoring and Inspections at Caterpillar. Collaborating with stakeholders to execute 2030 Strategy deliverables.