Senior Architect leading AWS Data Management initiatives for Audi and Capgemini's IT consulting team. Focusing on data architecture, governance, and integration for improved automotive processes.
About the role
- Implementation Architect managing customer integration with Orb's billing platform. Leading technical discovery and implementation for usage-based pricing models.
Responsibilities
- Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
- Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
- Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
- Troubleshoot implementation challenges and unblock customers when they get stuck
- Serve as the ongoing technical point of contact for strategic accounts
- Partner with Customer Success to ensure smooth handoffs and long-term customer health
- Build trusted relationships with customer engineering, finance, and product teams
- Identify patterns where multiple customers hit the same friction points and advocate for product improvements
- Contribute to documentation, best practices, and reference architectures that accelerate future implementations
Requirements
- 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
- Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
- Comfortable with SQL and navigating complex data relationships
- Track record of owning customer relationships through implementation and onboarding
- Proven ability to translate between business requirements and technical architecture
- You don't need to write production code, but you're fluent in technical conversations with engineering teams
- You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
- You see problems through to resolution and take accountability for customer outcomes, not just deliverables
- You dig into the "why" behind customer requests and don't stop at surface-level answers
- You move fast and figure things out—our team motto is "you can just do things"
- You spot patterns across engagements and push for solutions that scale
Benefits
- Excellent medical, dental, and vision insurance
- One Medical membership
- Unlimited PTO plus an additional week off between Christmas and New Year’s
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
- Annual learning & development stipend
- Meaningful equity in the form of stock options
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