Director of Key Accounts leading seller partnerships and strategic growth initiatives for Whatnot's live shopping platform. Collaborating cross-functionally to enhance seller experience and drive business objectives.
Responsibilities
Own the strategic growth of top sellers. Develop and execute annual and multi-year account plans aligned with seller and company objectives keeping Whatnot business priorities top of mind.
Build deep, trusted partnerships. Serve as an executive advisor to sellers — understanding their businesses, identifying growth levers, and delivering clear, data-driven recommendations. Ensure all partners are adopting best in class business practices and are able to grow sustainably.
Drive strategic alignment. Partner with Category Leads, Product, Marketing, and Operations to translate seller insights and market trends into actionable cross-functional initiatives.
Champion seller needs internally. Influence cross functional teams roadmaps through grounded feedback and commercial analysis, ensuring sellers’ voices are represented in company priorities.
Lead through execution. Manage the full lifecycle of partner engagement — from pitching and negotiating agreements in lock step with your Category Lead to delivering on joint growth plans and resolving complex issues.
Collaborate with executives. Communicate performance, opportunities, and risks to leadership with clarity and conviction.
Share best-in-class partnerships management strategies: Support other Strategic Partner Managers through ongoing share outs and insights to scale organizational impact across strategic seller portfolios.
Requirements
10+ years of experience in partnerships, business development, account management, or management consulting — ideally within ecommerce, creator platforms, or marketplaces
Strong executive presence, adaptability, and comfort operating in an environment of rapid growth and ambiguity.
Proven ability to assess business levers, model growth scenarios, and communicate commercial narratives to C-level audiences.
Deep relationship-building, negotiation, navigating conflict and influencing skills across all levels of management.
Experience leading strategic initiatives cross-functionally, from vision through execution.
Fluency in Salesforce, Gong, Sigma, and other analytical tools.
Data-driven mindset with the ability to dive deep into seller performance, identify insights, and translate them into actionable and revenue driving strategies.
A high-ownership, low-ego attitude — excitement to roll up your sleeves and build alongside the team.
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
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