Manager overseeing technical security operations for the Protection Services department. Responsible for managing security systems, staff training, and interdepartmental collaboration.
About the role
- Security Operations Manager overseeing safety measures for corporate office locations and events at Whatnot. Responsible for developing security frameworks and managing vendor relationships across global operations.
Responsibilities
- Own the security standard across all Whatnot global office locations
- Manage third-party guard vendors to performance expectations you will define — not just oversight, but accountability
- Partner with Workplace on emergency response programs
- Develop repeatable security playbooks for events ranging from intimate seller meetups to large-scale live activations
- Conduct advance site assessments (in-person or virtual) and implement appropriate security measures
- Serve as the on-the-ground security lead at high-visibility activations, managing vendors in real time
- Assess and mitigate risk for seller engagements, category activations, and community-based initiatives
- Build training and incident response protocols for Category and Community team members working in non-traditional environments: retail floors, warehouses, private residences, etc
- Assist in the initial design and oversight of Whatnot’s travel security framework supporting domestic and international travel
- Support response coordination for travel-related incidents and crises as needed
Requirements
- 10+ years of physical security experience
- 10+ years of experience in corporate security operations, with extensive depth in the multi-office environment pillar and solid experience in the events/field security pillar
- A track record of managing external vendors to high standards and running cross-functional partnerships without friction
- You must know what "good" looks like and how to build toward it in a fast-moving organization
- You are at your best when the environment is fast-moving and the playbook doesn't exist yet — you spot what needs fixing, scope it, and get to work
- You communicate in plain language that non-security stakeholders can act on
- You are willing to work in office 2-3 days a week and travel at least 25% of your time
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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