Principal in Security Monitoring Response at Mastercard managing global crises and resilience operations. Leading incident response efforts and ensuring the safety of people and assets.
DA
Onsite Manager, Technical Security Operations
Posted 21 hours ago
About the role
- Manager overseeing technical security operations for the Protection Services department. Responsible for managing security systems, staff training, and interdepartmental collaboration.
Responsibilities
- Oversee all aspects of technical security operations of the Protection Services department
- Plan, lead, and manage technical security and life safety functions, including security cameras, access control, asset protection and control, intrusion detection, employee identification, visitor management, fire detection and suppression, two-way radio, records management, and related systems
- Plan and execute comprehensive security systems projects involving multiple departments across the museum and security systems vendors
- Lead and oversee the efficient operation of the Integrated Operations Center, a 24-hour operations and intelligence center
- Coordinate with other operational departments to provide maximum operational support through the Integrated Operations Center
- Develop, update, and administer a comprehensive training program for staff assigned to the Integrated Operations Center
- Develop, update, and reinforce policy, procedure, and protocols for the efficient operation of the Integrated Operations Center
- Liaise with public and private partners to develop technological protection strategies and information-sharing to the benefit of the museum
- Perform other duties as assigned.
Requirements
- Associates degree in information systems or related field required
- Bachelor’s degree in Information Systems or related field preferred
- Six (6) years of related work experience in technical security operations or project management at a supervisory or leadership level required
- Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally
- Demonstrated organizational skills to plan, manage, prioritize, and complete multiple on-going projects to meet deadlines and goals
- Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience
- Demonstrated research and analysis skills to identify critical information and complete projects and goals
- Demonstrated flexibility and adaptability to changes in priorities based on operational need
- Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action
- Ability to communicate with, manage and oversee vendors to meet expectations and deadlines
- Ability to evaluate and analyze information from multiple sources and systems to make operational decisions and produce intelligence reports
- Working knowledge of open-source data and information mining techniques, information assessment, distillation, and compilation
- Must have a comprehensive general understanding of security, fire and safety systems, and procedures
- Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information
- Ability to calmly and professionally deescalate and resolve challenging situations with team members and visitors
- Ability to respond calmly and make decisions in urgent and emergency situations
- Ability to work regular weekend, evening, and holiday hours
- Must be proficient in the latest version of Microsoft Office 365
- Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams
- Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork.
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