Hybrid Quality Manager – AI Projects

at Welocalize

• Job title: Quality Manager – AI Projects
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Thessaloniki, Greece

About the role

• Quality Manager for Welocalize, ensuring supplier performance and quality standards in AI projects. Managing delivery quality, client relationships, and performance metrics effectively.

Responsibilities

• Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
• Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
• Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
• Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
• Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
• Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
• Manage the test translation process by providing requisite data to teams and training suppliers on customer-specific tools and workflows.
• Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.

Requirements

• Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments.
• Experience and interest working with Generative AI tools.
• Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
• Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
• Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
• Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
• High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
• Master’s degree or equivalent professional experience.
• Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.

Benefits

• Please note that only CVs in English will be considered