Hybrid Service Designer – Agentic AI

at Lloyds Banking Group

• Job title: Service Designer – Agentic AI
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £61,344 - £68,160 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bristol, United Kingdom

About the role

• Service Designer focused on creating seamless digital experiences for customers while advancing the practice of Service Design across the Group. Seeking a proactive individual with strong problem-solving and relationship-building skills.

Responsibilities

• Help create seamless digital experiences for our customers
• Build advocacy and advance the practice of Service Design across the Group
• Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope
• Shape critical initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our propositions and services
• Attend workshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed
• Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions
• Support the research and document current and future state services

Requirements

• A minimum 5 years experience within Service Design
• Any experience of Agentic AI would be beneficial
• Be highly motivated, proactive, and have a driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement
• Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate
• Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities
• Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies